Senior Platform Architect - Manufacturing
Senior Platform Architect - Manufacturing
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1 Vacancy
Job Description
The Team
The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The groups purpose is to accelerate customers adoption of the ServiceNow platform enabling customers to realize value faster reduce costs and reduce risks.
The Role
The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers digital transformation journey with ServiceNow. It is an advisory role responsible for helping our customers establish a strong technical foundation in the ServiceNow platform. The PA establishes and supports best practices around instance strategy technical governance core data integrations and the overall health of the platform. The PA guides both partner and customer resources to achieve their goals through leading practices tools accelerators and methodologies. This role interfaces with the customer across executive platform owner enterprise architects and development teams during all phases of the ServiceNow adoption lifecycle.
An ideal candidate will have extensive experience working as an enterprise or platform architect with a successful track record in technology strategy platform governance data and solution design. They will have demonstrated the ability to drive standardization and best practice platform management have led technical governance design and implementations to optimize platform performance. They will have thoughts and opinions to help minimize longterm technical risk.
What you get to do in this role:
Develop strong relationships with the customer business leaders and platform owners to understand their vision and how ServiceNow plays in their digital transformation journey.
Guide and support the execution of a technical governance processes
Help develop standards and practices for maintaining the ServiceNow architecture model while maintaining the health of the ServiceNow platform
Supports design and implementation of a platform operating model to achieve desired outcomes and foster enduser adoption
Provide technical evaluation of demands against ServiceNow platform architecture platform capabilities and best practices
Analyze and translate business information and technical requirements into an architectural blueprint with solutions to achieve complex business objectives
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
Advocate/champion ServiceNows Customer Success Impact advisory practices and methodology
Guide a customer down a prescriptive integration and performance design review sessions
Leverage existing Impact methodology and tools delivering best practices and expert services
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience.
Data modeling core data design security integrations configuration management
5 years large program experience leading architecture and design programs
Manufacturing Industry experience
4 years industry experience in automotive heavy and light manufacturing or industrial production verticals.
Cloud Application Technology Experience
Experience in implementation of one or more cloudbased systems such as ServiceNow Salesforce Workday Amazon Web Services (AWS) Azure or Oracle Cloud
34 years minimum of ServiceNow Platform Experience
SAAS / Cloud platform experience
Consulting Experience
Management Consulting Experience preferred (Big 4 Strategy Firm) or OEM software or Cloud company
3 years of experience in management consulting leadership roles at a toptier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical Architecture)
Select Certifications recommended
ServiceNow CAD CSA and/or CTA
Additional Desired Competencies:
- Customer Focus
- Translates requirements to Demonstrate value
- Results Driven through cross functional teamwork
- Cultivates Innovation through collaboration
- Executive level communication skills
- Thrives in complexity
- Strategic mindset thinks short and long term
- Excellent presentation and communication skills
- Travel up to 50%
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
