Solution Implementation Associate
Solution Implementation Associate
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1 Vacancy
Job Description
As a Solution Implementation Associate you will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our products and services. The successful candidate will be working with internal stakeholders lead the Ulula platform configuration for custom content projects and support the deployment of programs related to worker voices community feedback and social impact across the globe.
You will work directly with the Implementation Team reporting directly to a Solution Implementation Manager. Additionally you will engage with our team of Developers Implementation Managers and Customer Success Managers throughout the configuration and deployment of programs including setup solutioning configuration testing and coordination with the engineering team on smooth deployment.
We are seeking a team player with a keen eye for detail and problemsolving skills. You will be working on programs from a wide variety of clients including global brands suppliers auditors civil society partners and researchers ensuring we reach the program outcomes.
Main Responsibilities:
- Manage and oversee translations and audios for each program including coordination with local translators and ensuring quality control for both written and voice content
- Support client programs deployment by configuring Ululas Platform
- Work closely with the engineering client services and implementation teams to meet project deliverables
- Support project setup including coordination of timelines and milestones
- Coordinate deployment tasks and deliverables depending on the type of project keeping to tight timelines
- Perform quality control on Ululas platform and specific features including virtual testing with local testers in the countries where we work
- Provide project updates to internal stakeholders on timelines and project deliverables
- Collaborate with the engineering team to resolve client issues in a timely fashion
- Contribute to team innovation through ideas for process improvement and efficiency
- You will be working with different internal teams on programs around the globe therefore your working schedule will overlap at least 4 hours with the Toronto team during the morning time (Eastern Time Zone) (for the first 4 months). Afterwards you will overlap 2 hours at least two times a week.
Qualifications :
- Proficient in word processing spreadsheets database management and digital tools and software
- Proficient in English and another language
- Experience in managing multiple priorities and project coordination
- Well organized detail oriented and able to multitask with excellent followup skills
- Proven skills for time management and organization in order to coordinate multiple tasks and meet deliverables on time.
- Strong written and verbal communication skills with excellent attention to detail
- Ability to assimilate knowledge quickly and effectively
- Works well under pressure and with remote teams
- Excellent communication skills
- Ability to work independently without supervision to achieve time specific goals
What sets you apart:
- Experience with project management platforms such as Jira and Google Suite
- Experience configuring testing and product owning in a software company setting
- Desire to learn and become familiar with modern technologies
- Understanding of human rights abuses in global supply chain
- Ability to assimilate knowledge quickly and effectively
- Selfmotivated with a tolerance for ambiguity and change
- Passion for equality and safe workplaces
Additional Information :
Start date: July 2025
Fulltime position
Location: Kuala Lumpur
In return for your expertise we offer:
- Support with all the necessary office and IT equipment
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employeeled resource groups
- Medical Aid coverage in accordance with company policy
- Hybrid work model
- Work from abroad policy
- Paid employee volunteer day
Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.
Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
