Onboarding Specialist - Chinese (CN), EU Compliance

This is a role for Seller Growth Programs EU 3P Compliance team. Compliance Services aim to dramatically transform the way Sellers can fulfill their Compliance (VAT Extended Producer Responsibility GPSR and other) obligations in the EU.

The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe meeting their compliance needs. you have to be a selfstarter comfortable with ambiguity with strong attention to detail and an ability to work in a fastpaced and everchanging environment.


Responsibilities:
Expected to own SP interaction to drive compliance program adoption while supporting them throughout the funnel
Reactively and proactively developing and executing strategic analyses that provide important insights into the business
Monitoring existing metrics and partnering with internal teams to identify process and system improvement opportunities.
Demonstrates effective clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures.
Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
Identifying specific prospects/partners to approach communicating the specific value proposition for their business and establishing longterm successful partnerships.
Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

A day in the life
Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak to Sellers from different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches capture feedback and suggest process improvements to continue raising the bar in seller experience.

About the team
IN Compliance is one of the strategic team under Seller enablement growth org ISS. This team aims to enable SPs be compliant (VAT Environment product compliance etc) while selling on Amazon EU region. Team engages with SPs on day today basis derisk their account issues unblocks stagewise issues and guides them to complete the essential steps for each stage in compliance needs.

B2 or C1 Certification in Chinese Language.
Bachelor degree and 0 to 3 years of relevant working experience
Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
Advanced computer literacy in Microsoft Office (especially MS Excel) applications
Interest in eCommerce/Online business.
Desire to work in a fastpaced challenging environment and passion for delivering great customer experience is required.

Bachelor degree (preferably in Chinese language/Computer Science/Business)
Attention to detail and high capability to work on different projects in parallel
Creative and analytical problem solver with a passion for operational excellence

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