Team Lead, Proctoring
Team Lead, Proctoring
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Job Description
At Meazure Learning we aim to empower openminded inquisitive and driven people and we love how each new addition to the team adds to our culture. Here you can positively impact the careers of millions of testtakers and reshape the education technology landscape by working toward one vision:
To provide lifelong learners across the globe the freedom to pursue their academic dreams and career aspirations safely securely and conveniently.
Our Vision starts with our valuesHungry Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.
The Role:
We are looking for a dedicated Team Lead. The Team Lead closely works with the team members and observes their daytoday activities. In this role a Lead must have a deep understanding of the process tools applications daily updates on clients.
A team leader needs to lead monitor and supervise a group of employees to achieve goals that contribute to the growth of the organization. Team leaders need to motivate and inspire their team by creating an environment that promotes positive communication encourages the bonding of team members and demonstrates flexibility.
The Responsibilities:
- Keeping a watch on the Proctor Availability site to monitor efficiency.
- Planning seating and break management and coordinating with Supervisors/ Floor Managers while proctors are leaving for a Break or EOS.
- Reviewing and closing all Escalations PERs UMRs and Observations by providing feedback to the proctors within the SLA.
- Reviewing and documenting DSATs with the proctors and coaching proctors to improve SAT scores.
- Reviewing Daily performance metrics and working with the proctors on the areas of improvement.
- Must share monthly scorecards to Proctors and Supervisors.
- Sharing weekly plan of actions to Managers on the areas of improvement.
- Meeting individual proctors for BiWeekly reviews and providing feedback.
- Monitoring exam queue and driving proctors to place requests and keeping launch times under control.
- Attendance and Leave management.
- Communicating with HR teams on LOP NCNS and other grievance issues.
- Must ensure daily staffing levels are met.
- Must continuously keep a watch on exam queue and push team to actively grab sessions.
- Being available and responding to Teams communications.
Additional Position Information:
- Onsite
- Location: HYDW (Hitech City) & HYDE(Malkajgiri)
- Core Hours: Rotational Shift
- Core Days Worked: To be determined
The Desired Attributes:
- Minimum 5 to 7 years of experience.
- Excellent communication and interpersonal skills
- Outstanding organizational and leadership skills
- Good knowledge of MS Office tools
- Good knowledge on the process
- Quick in grasping the new client instructions.
- Ability to handle a team based on the role.
The Benefits:
- Competitive Pay
- Healthy work Culture
- Career Growth Opportunities
- Learning and Development Opportunities
- Company Sponsored Health Insurance
- Referral Award Program
- Company Provided IT Equipment
Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.
Employment Type
Full Time
