Operations Specialist : German, Seller Flex
Operations Specialist : German, Seller Flex
Posted on :
10-05-2025
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1 Vacancy
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Job Description
At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges sofas and large screen TVs. The SellerFlex program enables Marketplace Selling Partners to offer Retail like highquality experience whilst Amazon carrier manages end to end transportation. As we scale up this business we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager role you will work to resolve both shortterm operations issues as well as contribute to the longterm vision of the Program.
You will:
Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Support internal partners including sales and transportation in resolving complex sellers issues and escalations.
Monitor operational performance of selling partners and provide coaching/training on operational best practice
Report on daily weekly monthly operational KPIs and projects to senior leadership
Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
Bachelors degree in Business or similar field
BusinessProficiency in German language
3 years of experience in program management development and delivery
Experience in logistics ecommerce or supply chain operations
A passion for developing best in class customer delivery experience
A track record of delivering results improving service while reducing costs
Strong bias for action with willingness to roll up sleeves and get things done
Highly techliterate with ability to learn new systems quickly and ability to rootcause issues using internal operations tools
Comfortable with ambiguity and able to manage multiple priorities
Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills both written and verbal
SQL knowledge and experience in Tableau.
Experience with Amazon Transportation Supply Chain Operations or Procurement
Strong structured thinking and problem solving ability with ability to convert strategy to action
Demonstrated experience in performing complex data analysis
Experience with lean process kaizen six sigma and process improvement
BusinessProficiency in German language and/or other European languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will:
Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Support internal partners including sales and transportation in resolving complex sellers issues and escalations.
Monitor operational performance of selling partners and provide coaching/training on operational best practice
Report on daily weekly monthly operational KPIs and projects to senior leadership
Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance
Bachelors degree in Business or similar field
BusinessProficiency in German language
3 years of experience in program management development and delivery
Experience in logistics ecommerce or supply chain operations
A passion for developing best in class customer delivery experience
A track record of delivering results improving service while reducing costs
Strong bias for action with willingness to roll up sleeves and get things done
Highly techliterate with ability to learn new systems quickly and ability to rootcause issues using internal operations tools
Comfortable with ambiguity and able to manage multiple priorities
Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills both written and verbal
SQL knowledge and experience in Tableau.
Experience with Amazon Transportation Supply Chain Operations or Procurement
Strong structured thinking and problem solving ability with ability to convert strategy to action
Demonstrated experience in performing complex data analysis
Experience with lean process kaizen six sigma and process improvement
BusinessProficiency in German language and/or other European languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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