Custody Middle Office - Vice President
Custody Middle Office - Vice President
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Job Description
You are a strategic thinker passionate about driving solutions in Custody Middle office. You have found the right team.
As a Vice President in the Custody Middle Office you will be a strategic thinker passionate about promoting solutions. You will be part of a crossproduct functionally aligned team supporting Global Custody clients on various enquiry streams. Your role will involve managing and developing a diverse team handling client inquiries maintaining business relationships and implementing process improvements. This role provides an opportunity to showcase your strong executive presence interpersonal skills and strategic thinking abilities in a fastpaced environment.
Job Responsibilities:
- Possess 12 years in Trade Management Cash Management or Asset Services.
- Proven track record in risk reduction and working in a riskbased environment.
- Adapt to change learn document and implement new processes.
- Demonstrate strong executive presence and interpersonal skills.
- Exhibit excellent business communication skills both verbal and written.
- Apply strategic and analytical thinking abilities.
- Multitask and manage time effectively in a fastpaced environment.
- Utilize proficiency in Microsoft Office (Excel Word PowerPoint).
- Leverage knowledge of Tableau as an added advantage.
- Commit to availability for North America shift hours.
Required qualifications capabilities and skills
- Act as a liaison between clients and the bank to address and remediate issues.
- Maintain existing business relationships and ensure client satisfaction.
- Manage and develop a diverse team of 1015 professionals. Focus on grooming and developing talent within the team.
- Handle voluntary/mandatory corporate actions incomerelated processes or trade/cash management.
- Manage daytoday inquiries and resolve escalated client exceptions. Ensure timely and accurate responses to custody inquiries following documented procedures and controls.
- Maintain ownership of open inquiries to ensure timely updates and closure.
- Manage group email boxes and SharePoint queues to ensure timely query resolution.
- Innovate and implement process/procedural changes driven by client market or business needs.
- Propose process improvements and collaborate with internal stakeholders for implementation.
- Experience in corporate actions incomerelated processes trade management or cash management.
- Ability to identify and implement process improvements.
Required Experience:
Chief
Employment Type
Full-Time
