Student Services Technician/Counseling and Student Services

Primary Purpose
PRIMARY PURPOSE POSITION IS GRANT FUNDED . This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration record maintenance EOPS adult education disabled student services student placement and counseling services.

Job Description
JOB DESCRIPTION Performs a variety of duties to assist students instructors and the public; provides technical information and assistance regarding assigned specialized student service; explains guidelines and procedures; resolves complex problems involving applications forms and records. Processes of a variety of documents related to a specialized student service; verifies applications forms and records for accuracy completeness and compliance with program guidelines; updates records and other pertinent documents as appropriate; requests transcripts records and other information to determine status of applications and forms; provides information to other educational institutions and agencies as requested. Facilitates promotion and awareness of assigned specialized student service; coordinates distribution of informational forms and packages for orientations and workshops; maintains appointment calendar for student academic counseling testing orientations and various types of workshops. Monitors student progress to assure program compliance; assists students in a variety of ways according to program needs; organizes student activities. Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness; provides information as directed; inputs data into computer database; performs clerical duties; answer phones. Compiles and organizes data for statistical reports and surveys; reconciles data from various sources; prepares basic statistical reports as directed. Trains and provides work direction and guidance to others as directed. Maintains current knowledge of legal requirements technological advancements and techniques used in providing student services. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient organized and timely manner. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity equity and inclusion trainings and events. Performs related duties as assigned.

Essential Functions
ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Desirable Qualifications
DESIRABLE QUALIFICATIONS Experience with providing frontfacing support inperson and by phone in a busy multicultural and multilingual educational or community service setting. Proficient with educational technology and appointment scheduling software (such as Banner SARS DegreeWorks or Starfish). Demonstrated success in assisting students from historically underrepresented and/or marginalized groups nontraditional students students who are immigrants or refugees system impacted students speakers of other languages and students with disabilities. Bilingual in languages representative of NOCEs student population (e.g. Spanish Vietnamese Korean Chinese Arabic). Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Minimum Qualifications
MIINIMUM QUALIFICATIONS High school diploma or GED supplemented by collegelevel coursework. Minimum two (2) years of training or experience working in a student services program. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability gender gender identity sexual orientation and ethnic backgrounds of community college students faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Work Schedule
Monday Thursday 8:00 am to 7:00 pm (Schedule and shift are subject to change in accordance with department needs.)