Housing Intake Coordinator

• Greet people entering the building answer questions provide directions and alert staff when someone is there to meet or visit them.
• Answer a multipleline phone system and manage calls by routing them to the proper extensions.
• Maintain the reception and waiting area keeping it clean and organized.
• Maintain the information table updated with resources intake packets brochures flyers marketing materials etc.
• Manage/track inquiries and deliver information for all family services programs in person by mail email phone and/or via Zoom.
• Responsible for receiving and processing intake packets including following up with clients to ensure all required information and documentation completion.
• Enter profiles of new clients or update information of existing clients in the Client Management System Counselor Max.
• Responsible for hosting information meetings in English and Spanish and sending monthly reports with the number of attendees.
• Responsible for organizing scheduling creating Zoom links assigning hosts and submitting Osana requests for information meetings.
• Manage inventory of bibles flags and other tokens given to families at dedications.
• Responsible for creating grant files in compliance with grantor/funder requirements.
• Responsible for distributing checks to vendors and ensuring they sign the release of lien document.
• Responsible for receiving mortgage payments from Habitat families actively engaged with Mortgage Relations.
• Host outreach events to promote awareness of Habitats mission services and programs.
• Maintain open and transparent communication with the supervisor by promptly reporting any inconveniences challenges encountered or issues with meeting deadlines or completing assignments.
• Work collaboratively with other team members to reach the companys goals.
• Complete special projects and perform other duties as assigned.

• Must demonstrate the ability to handle multiple tasks simultaneously and work in a fastpaced environment with a sense of urgency.
• Must possess strong organizational and teamwork skills.
• Must have excellent interpersonal and communication skills.
• Must have the ability to speak in front of a large group of people.
• Must have the ability to learn and follow processes and procedures.
• Must understand the challenges facing lowincome families.
• Must have the ability to maintain a professional unbiased and equitable attitude.
• Must have an understanding and appreciation of the mission of Habitat for Humanity.
• Must complete Habitat QLO training within 30 days of employment and complete it annually thereafter.
• Must complete FL Law State Training within 30 days of employment and complete it annually thereafter.
• Must responsibly use Habitats resources scholarships cars and supplies.
• Must complete training within a specified timeframe or as determined by the organization to fulfill essential job requirements.
• Must be available to work evenings and Saturdays occasionally.
• Must be able to host meetings via Zoom and Teams.
• Must be proficient with Microsoft Office products (Word Excel PowerPoint Outlook Teams etc.)
• Must be able to write letters in Word; create and present by using PowerPoint; manage emails and calendars in Outlook; create Excel spreadsheets and use Forms.
• Must have proficient knowledge of typical business correspondence (grammar structure punctuation spelling etc.).

• High School Diploma or Equivalent
• Bilingual English/Spanish/Creole (preferred)
• Proficient with Microsoft Office products (Word Excel PowerPoint Forms Outlook Teams etc.)
• Valid Florida Drivers License
• Able to Drive Car
• Acceptable QLO Background check

• Regularly spend hours sitting and using office equipment and computers.
• Regularly spend hours standing.
• Regularly work on repetitive tasks.
• Regularly see details of objects less than a few feet away.
• Regularly speak clearly so listeners can understand.
• Frequently bend to file and maintain files.
• Regularly lift 520 pounds.

• Majority of the day working in an office setting
• Generally quiet environment

Required Experience:

IC