Amazons Financial Risk Mitigation (FRM) team works to ensure that bad actors cannot profit from using our services to abuse Customers Selling Partners or our Store. The FRM Employee Experience Team empowers and enables our employees who support this program.
We are seeking a highly motivated Program Manager who will drive and manage the implementation of creative datadriven initiatives within FRM leading projects and initiatives to continuously improve FRM culture and employee engagement you will be responsible for planning managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will work closely with crossfunctional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership willingness to dive deep and maintain focus on delivering results. You will be responsible for planning executing managing and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience and help deliver as we strive to be Earths Best Employer.
Key job responsibilities
Manage projects from inception to completion including small medium and largescale employee experience projects across the FRM business
Develop detailed project plans and schedules identify resources needed and assign responsibilities
Continuously monitor project progress track milestones and deliverables and ensure timelines and budgets are met
Proactively identify and resolve issues including escalations when obstacles or blockers arise Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
Dive deep into engagement data to surface trends opportunities and successes
Write status report documents for internal and leadership review of current projects and strategic priorities
Bachelors degree
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
Experience defining program requirements and using data and metrics to determine improvements
Excellent written and verbal communication skills
Relevant experience communicating with and influencing a range of different stakeholders including senior management
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Relevant experience working in Employee Experience domain in a supply chain logistics or operations environment
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