Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary:
Clio is transforming how lawyers manage their practice and were seeking aCustomer Success Managerto join our Customer Success team in Vancouver Calgary or Toronto.
What your team does:
Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers businesses.
Who you are:
As a Clio Customer Success Manager you are highly organized and a consummate peopleperson. You deliver consistent high value experiences while driving customers towards their strategic business goals. Youre an experienced relationship builder customer advocate and have well developed skills in executing the daytoday requirements of a CSM.
If youre excited and motivated to solve complex business problems through innovation and creativity have a relentless drive for trying and testing new tactics and exercising laser focus on what needs to be done then this role may be for you!
What youll work on:
Developing and managing value based relationships with a portfolio of Clios highest value accounts while maintaining net positive retention.
Maintaining high levels of customer engagement and satisfaction with a focus on customer adoption and workflow optimization to drive strong renewal and upsell targets.
Partnering with our customers to deliver an exceptional customer experience and support predictable growth for our business by acting as a trusted business partner.
Understanding firm needs tech stack and how our solutions not only fit in but enhance our customers ecosystem for a better client experience.
Managing an effective feedback loop for customer needs through crossfunctional interactions with Product Sales and Onboarding teams.
Delivering regular Business Reviews to demonstrate value and ROI to customer base.
Managing and deescalating customer escalations and working with connective teams to resolve issues.
Developing Customer Success assets working collaboratively with Product Development Product Marketing and Sales teams to establish and refine customer materials and solutions.
Providing indepth and thorough product demonstrations to drive additional growth opportunities.
Supporting your portfolio base in value add conversations and activating Clio Payments.
Partnering with Sales leaders (Account Executives Sale Engineering) to assist in closing new customers including developing customized Clio implementation solutions.
Cultivating a pool of advocates to support Sales prospects and grow our referral base.
Collaborating with Customer Marketing on advocacy initiatives and surprise and delight experiences for our customers.
Being datadriven: driving adoption and retention working with Net Promoter Score and customer health metrics to prioritize focus and influence a better customer experience to expand our advocate base.
What you may have:
Selfmotivation collaboration skills and passion for exceeding customer expectations
Strong communication and relationship leadership skills with the ability to effectively navigate organizations and champion joint partnerships
Ability to prioritize multitask and perform optimally in ambiguous environments
Proactive customer management and sales instincts with a drive to promote revenue and growth
Highly effective at leading and facilitating executive meetings and workshops
Experience with account planning managing and executing customer success plans
Adaptable and growth oriented mindset open to feedback both delivering and receiving
3 years of customerfacing experience in a B2B/Enterprise SaaS environment as a Customer Success Manager Account Executive/Manager Sales Engineer
Serious bonus points if you have:
Experience with Salesforce or other SaaS tools
Proven track record of portfolio management and understanding of Customer Success
Experience working with APIdriven applications
Proven track record in a dynamic startup environment
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at Experience:
Manager
Employment Type
Full-Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved