Primary Duties and Responsibilities:

• Organize tasks between CSRs to ensure balance of work load among the team
• Act as a liaison between other members of the team
• Assists the Senior Manager Customer Service with the selection training onboarding and performance management of warehouse employees
• Supports employee engagement strategies and facilitates execution
• Tracks and monitors daily attendance and overtime and assists the Senior Manager Customer Service with staff vacation scheduling
• Review call audits and provide feedback to CSR as required
• Assist in system testing when onboarding new clients or programs
• Makes suggestions and recommendations to the Senior Manager Customer Service in an effort to continually improve customer service operations
• Communicate with multiple external and internal customers participating in client meetings as required
• Prepare and issue monthly KPI reporting
• Monitors daily workload to ensure adherence to established KPIs
• Interacts frequently with interdepartmental associates and management for resolving issues
• Responsible for motivating and directing the work of others
• Must be willing to work extended hours to ensure daily production is completed
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Adhere to all procedures and work instructions in performing the job
• Other tasks as assigned

Experience and Educational Requirements:

• Postsecondary education or equivalent in a related discipline
• Minimum of 35 years experience in a warehouse customer service role

Minimum Skills Knowledge and Ability Requirements:

• Strong interpersonal and leadership skills
• Excellent problem solving ability
• Ability to communicate effectively both orally and in writing
• Ability to work in a team and independently as well as with minimal supervision
• Ability to multitask in a fast paced environment
• Strong work ethic sense of responsibility high level of attention to detail
• Proactive customer focus
• Selfstarter efficient organized
• Capable of consistently producing high quality work under pressure and in a timely fashion
• Strong proficiency in Microsoft applications (Outlook Word Excel Internet Explorer)
• Strong proficiency in order entry systems

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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