Mobile Field Service Technician (Small engine mechanic)

Crafco Inc. has an opening for a mobile inthefield Area Service Technician to cover the SE Ohio Columbus and surrounding area.

Seeking experienced mobile field mechanic to provide service technician support and equipment diagnostics in the SE Ohio territory. The Area Service Technician is responsible for troubleshooting diagnosing and repairing specialized pavement preservation equipment including company rental fleets and customer equipment in the field across their designated territory. Additionally responsible for the routine and preventative maintenance of company rental fleet units as needed. Area Service Technicians conduct diagnosis repair work and are knowledgeable with all equipment product lines manufactured and/or resold by Crafco such as crack sealing melters mastic melters sealcoaters and pavement routers. They consistently deliver a positive customer experience anticipate customer needs suggest alternatives provide solutions and execute high quality work consistently.

This position offers a competitive salary bonus potential and an excellent benefits package including Profit Sharing Matching 401(k) Health Life Disability Dental Vision Holiday Personal Sick Time Maternity Leave and more.

Specific Duties:

• Employee is responsible for productive diagnosis repair and replacement of general equipment/vehicle parts and accessories while complying with company safety and customer service programs as well as established policies and procedures and municipal state and federal
• Perform additional tasks pertaining to oil changes electric and mechanical repairs on all equipment manufactured by Crafco Inc.
• The employee shall provide technical support for customers who have purchased or will purchase equipment distributed by Crafco Inc.
• Deliver parts equipment and pallets of material to customers in assigned territory/region. Delivery shall be carried out with and/or without trailers and will involve at times manually unloading boxes weighing 3040 lbs. The delivery tasks may occur on a daily basis. Delivery may also involve transporting equipment from onlocation to another (in and outofstate) and demonstrate operation of the equipment.
• Daily record keeping of sales customer contacts mechanical service parts and technical support with Records shall be provided every week.
• Maintain contact with customers within their geographic region of responsibility with frequent visits and/or telephone contact as required to satisfy the customers needs and Crafcos company goals.
• Responsible for supporting all regional sales activities and Territory Managers to increase the sales of Crafco products by working with all government agencies i.e. states cities counties and airports as well as the private sector i.e. contractors consulting engineers etc.
• Responsible for Crafco products including but not limited to all pavement maintenance products and equipment replacement parts and any other related products for the pavement maintenance sector.
• Responsible for supporting service/sales to regional customers under the direction of the Regional Sales Manager. Assisting with management of the equipment rental fleet delivering equipment providing field technical or troubleshooting support equipment delivery and/or training for customers as needed/directed by Regional Manager and Territory Managers.
• Required to have thorough knowledge of sales and mechanics with applicable physical capabilities to perform equipment demonstrations equipment repairs and travel from a home base as required.
• Training programs to educate customers and potential customers on current pavement maintenance techniques equipment startups Trade shows introduction to new products and accessories and/or new equipment.
• Visits to Crafco customers shall include problem solving machinery start ups seminars public relations and maintaining Crafcos professional image.
• Suggest new recommended changes to Crafco products either by what is experienced in the field or from customer comments suggestions or ideas made in the field.
• When in the office be prepared to assist and answer all technical questions.
• Complete and submit necessary documents and reports in a timely manner as needed including but not limited to: Customer notes and updates in Salesforce expense reports call/activity reports vehicle and driver DOT and compliance documentation service/work orders and other documents as needed.
• Coordinate service startup and delivery training demonstrations of Crafco products as needed.
• Assure that all demonstration and rental equipment is maintained in goodworking safe and reliable condition.

Qualifications:

• High school diploma or GED; technical certifications desirable
• Minimum 5 years related work experience
• Completed Crafcos advanced Service Technician training programs (or proven equivalency)
• Advanced mechanical aptitude and familiarity with variety of tools and their safe use/operation
• Knowledgeable with all equipment product lines manufactured or resold by Crafco
• Valid US Drivers License with acceptable driving history. Physically able to drive long hours both in and out of state and may require odd or long work hours/days.
• Ability to troubleshoot and problemsolve while working under pressure or with deadlines
• Ability to work independently be selfdirected and take initiative in prioritizing and executing work responsibilities
• Physical ability to perform job functions including but not limited to: standing sitting bending squatting or remaining in uncomfortable positions for extended periods of time lifting/moving large bulky and/or heavy items (50 lbs. or more) frequently working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather
• Must possess a high degree of safetyawareness
• Display and encourage a positive attitude work well with others
• Desire to support customers needs and provide outstanding service and deliver quality work
• Ability for local travel as needed

About Crafco Inc.

Crafco Inc. has delivered confidence through innovation quality and value to our customers since 1976. Crafco is the worlds leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon Inc. our core values consist of Empowered Service Selfless Leadership Purposeful Growth and Respectful Relationships which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy check us out.

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