Member and Provider Services Support Coordinator
Member and Provider Services Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Member and Provider Services Support Coordinator is responsible for providing support to the Member and Provider Services Representatives.
Essential Position Functions
- Accept inbound calls and route them to the appropriate call queue.
- Retrieve fax correspondence and route to the appropriate department.
- Scan and enter Release of Information and Guardianship documents into Care Management System.
- Manage returned mail including making outbound calls to members to obtain their current address.
- Manage provider requests for Quick Claims access.
- Fold and mail out letters from the service and welcome call departments.
- Comply with all company policies and procedures.
- Other duties as assigned.
- High school graduate or equivalent.
- Minimum one year of customer service experience call center experience preferred.
- Excellent communication and customer service skills.
- Proficient in the use of Microsoft Word and Excel.
- Knowledge of Medicare Medicaid CPT / ICD 10 medical billing codes and medical terminology are beneficial.
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The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration community involvement innovation and belonging. It is essential that all employees and members feel secure and welcome that the opinions and contributions of all individuals are respected and that all voices are heard.
This full time position offers an outstanding benefit package including three weeks of vacation the first year a generous retirement plan health and dental insurance a wellness program and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
Required Experience:
IC
Employment Type
Full Time
