Retail Manager - Westfield Mt Gravatt
Retail Manager - Westfield Mt Gravatt
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Job Description
Your opportunity
We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Mt Gravatt. In this role you will manage relationships with our retail partners support their success drive results and advocate for their needs.
As the voice of the customer and the centres eyes and ears you will prioritise delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centres leadership team this position offers the chance to make a significant impact on the customer experience and drive our teams success.
Your key responsibilities will include:
- Contributing to customer and retailerfocused activities that cover the daytoday management and operations of the Centre and excellent everyday presentation.
- Building strong relationships with Centre retail staff customers and community and government stakeholders
- Identifying areas of strategic opportunity in relation to retailers customers and broader centre performance creating short and longterm roadmaps that contributes to improved retailer and Centre performance.
- Acting as a change advocate initiating and supporting new programs that impact the retailer and customer experience and overall business performance.
- Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team
What sets you apart
- Strong experience within property or retail would be advantageous
- Has a customer obsessed mindset who wants to deliver extraordinary experiences every day.
- Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
- Demonstrates versatility by comfortably handling both operational tasks and highlevel strategic initiatives.
- Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
- Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
- An energetic peopleperson who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.
For more information or if you have any questions please email Kristy Araipu
Applications close:Friday 23rd May 2025(unless filled prior)
Required Experience:
Manager
Employment Type
Full-Time
