Reservations Agent

EOE/AA/Disabled/Veterans

Working for Hilton

Located on the shores of Lake Wakatipu our lakeside resort features 5star amenities including a 25 meter heated indoor pool fitness center eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown and our Team Members get to work across both properties.

Hilton is a leading global hospitality company covering the entire accommodation sector from luxury hotels and resorts to upscale affordable properties. Hilton has a portfolio of 18 worldclass global brands over 6000 properties in 119 countries and territories and an awardwinning customer loyalty program Hilton Honors. And our amazing Team Members are at the heart of it all!

What will I be doing

In your new role as a Reservations Agent you will be responsible for delivering excellent customer service for every guest every time. You will be working in a fastpaced environment where multitasking and a good eye for detail is necessary. You will ensure brand service standards are met to the highest quality to ensure our guests experience meets their expectations of the Hilton Brand. In your role you will:

• Be responsible for the accurate recording and processing of reservations
• Maximise room sales through proactive selling techniques
• Develop and maintain relationships both internally and externally
• Provide prompt and efficient service while meeting the hotels brand standards

What are we looking for

The ideal candidate will have a passion for delivering an exceptional customer experience. To be successful in this role you should maintain the attitude behaviours skills and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administrative and organisational skills
• Intermediate computer proficiency
• Wellpresented organised and calm personality
• Be a team player in everything that you do
• Fluent English essential additional languages an advantage
• At least one years experience in a customer service related role within the hospitality industry or experience in a reservations environment
• Have a high level of knowledge of the local area
• A degree or diploma in Hospitality Hotel Management an advantage

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the wellbeing and performance of our Team Members with industryleading benefits recognition and support to meet Team Members professional needs. As extraordinary hospitality professionals we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily drycleaned uniform
• Discounted hotel accommodation and food & beverage rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status as a Team Member

When you pursue a career at Hilton you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton and see what our Team Members have been up to by searching @hiltoncareers on Facebook LinkedIn and Instagram.