General Manager
General Manager
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1 Vacancy
Job Description
Job Summary
The General Manager is responsible for demonstrating transformational leadership and growing existing account revenue and delivering direct contribution through expense control in production service and merchandise expense. Additional responsibilities include creating a culture of empowerment and engagement by setting clear expectations and goals and by nurturing a culture of safety and continuous improvement. Service responsibilities include developing a culture where service representatives consistently improve quality of service product availability and inventory management and grow business relationships. Operational responsibilities include developing a culture of continuous improvement to meet production and financial objectives improve safety performance and operate clean and orderly facilities. Success factors include Strong Leadership Skills SelfMotivation and Discipline.
Essential Functions
- Lead up to 50 fulltime associates operating out of locations in the Orlando and Ft. Lauderdale areas with revenues up to $10MM
- Manage a 12000 square foot facility that processes up to 50000 pounds of healthcare textiles each week
- Manage field service operations including up to12 daily routes that provide service to up to 500 customers each week across Florida.
- Leads service and operations to high and sustained standards of performance
- Creates a highperforming and highlyengaged culture that attracts and retains the best people
- Hires onboards and develops talent in key positions
- Sets clear and challenging expectations regularly assesses performance and holds others accountable to achieve objectives
- Ensures collaboration and commitment across all functions particularly between Operations and Service and Service and Sales
- Mentors and coaches staff using a supportive and consultative approach
- Creates a learning environment that helps others to realize their highest potential by challenging them to stretch their capabilities
- Ensures ontime delivery of production requirements while driving costs out of the system through productivity and process improvements
- Develops and implements plans to foster the growth of existing accounts
- Leverages profitability data when negotiating customer renewals and adjusts customer offerings to enhance performance
- Creates a culture of continuous improvement and effectively implements conditioning disciplines to sustain results and improve the readiness of the workforce for additional challenge
- Takes ownership of key metrics including associate engagement customer loyalty financial performance and safety
- P&L responsibility includes revenues payroll merchandise costs and other expenses
- Reports to the Vice President of Operations and direct reports include 12 Regional Service Directors
- Plant/Production Manager & others as the business grows.
- Up to 30% regional travel is required
Required Skills & Abilities
- Proven track record of serving in a general management and/or operations leadership role for a growing
- business with P&L responsibility and a large group of associates
- Direct line leadership responsibility for major functions including multishift plant production/maintenance
- and field service operations
- Strong leadership skills with the proven ability to build strong teams and credibility gained through
- significant results and relationship building with customers and colleagues
- Demonstrated ability to create and sustain a culture of continuous improvement. Formal continuous
- improvement experience strongly preferred.
- Customer focused with the proven ability to represent the Company with external customers as needed
- Experience in textile laundering and/or medical field a plus
- A bachelors degree or significant relevant experience required
- Fluency in Spanish is a plus
- Local candidates or regional relocations are preferred
Physical Requirements
- The ability to stand sit and/or walk repeatedly throughout most of the workday.
- When in the plant subject to the outside environment with possible exposure to extreme temperatures
- (heat cold humidity etc.).
- Normal lifting of up to 50 pounds is possible.
- Mobility is necessary in order to perform assigned functions.
- Noise level is moderate to heavy as the work area is a production environment.
- Position requires the ability to occasionally work different shifts to monitor plant performance.
- Personal protective equipment is available and will be required to be worn as the situation dictates.
Required Credentials
- Bachelors Degree and five or more years experience serving in a General Manager Service Manager
- and/or Operations Manager role for a growing business with full responsibility for P&L.
- Demonstrated ability to create and sustain a continuous improvement culture (e.g. Lean Manufacturing Six
- Sigma). Six Sigma Green Belt or Black Belt certification preferred.
- Direct line leadership responsibility.
Disclaimer
This description does not state or imply that the duties listed above are the only duties to be performed by the Associate.
Associates are required to follow jobrelated instructions and perform other jobrelated activities requested by their supervisor.
All requirements are subject to possible modifications in order to provide a reasonable accommodation to individuals with
physical or mental disabilities as defined in the Americans with Disabilities Act. Some requirements may exclude individuals
who pose a direct threat or significant risk to the health and safety of themselves or other Associates.
Nixon Medical is an equal opportunity employer.
Required Experience:
Director
Employment Type
Full Time
