Lead Receptionist

Job Title: Lead Receptionist

Reports To: The Lead Receptionist will report to the Client Services Supervisor Client Services Manager or equivalent leadership.

Job Overview:

The Lead Receptionist provides exceptional service and oversight by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt courteous and efficient service. As an effort to be a crosstrained team player the Receptionist may be called upon to assist in other SPS service areas such as but not limited to mail/shipping operations hospitality and general office/facilities work based on operational needs to provide a top tier customer experience. This position leads (with the direction of the supervisor) the client services onsite.

Overall this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt courteous and efficient service.

Typical Working Days: Monday to Friday 8AM5PM

Main Functions:

• Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
• Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets helping order supplies stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
• Mail Service: will be cross trained to assist mail services as needed. This includes but not limited to sorting/distributing mail and receiving/ tracking packages.

Duties and Responsibilities:

• Delivers 5star customer service to all employees and visitors across all communication channels.
• Manages incoming calls routes them appropriately and handles confidential calls with professionalism.
• Greets visitors ensures NDA compliance logs them in and issues temporary access badges as needed.
• Issues facility access cards and follows up on returns of loaned cards escalating to Security if necessary.
• Maintains current company phone and speed dial lists; trains and guides backup personnel.
• Notifies employees of deliveries or redirects items to the Mail Room when appropriate.
• Provides light administrative support including meeting room bookings catering orders and special shared spaces: maintains reception area kitchen barista station and conference rooms.
• Sets up meeting rooms and monitors/restocks office supplies and copy/print equipment.
• Builds strong internal relationships maintains professionalism and handles sensitive inquiries with discretion.
• Takes initiative during downtime and provides backup office support as needed.
• Delegates tasks sets deadlines and monitors project progress; communicates updates clearly.
• Collaborates with supervisors to meet daily site operational needs.

Competencies:

• Driven by client satisfaction
• Strong integrity solid business ethics
• Excellent communication skills
• Expert in customer service skills professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Strong aptitude in effectively managing time and ongoing tasks
• Resultsoriented
• Works well with people both internal (SPS) and external (assigned client)
• Fast learner
• Good at following instructions and handling change and/or adverse situationsin customer service environments

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 13 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• 1 year of lead experience preferred or the equivalent of professional experiences.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problemsolving.
• Superb written and verbal English communication skills.
• A strong taskdriven personality driven by customer satisfaction.
• Ability to multitask and prioritize tasks assignments and customer needs.
• Current knowledge or ability to learn computerbased systems required for functions of position such as: Multiphone line systems PC/Mac systems MS Office experience Multifunctional devices (i.e. Copiers/Scanners) Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills including the ability to grasp lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk bend kneel stand and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone copy machines binding equipment etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPSis an awardwinning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by law.

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