Youth Services Coordinator
Youth Services Coordinator
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USD 43000 - 47000
1 Vacancy
Job Description
Youth Services Coordinator
JOB SUMMARY
The Youth Services Coordinator serves as a critical connection between homeless youth ages 1825 in Palm Beach County and services provided at Vita Novas the Spot dropin center. This position serves as the first point of contact at the front desk with a high level of direct client interaction to promote engagement in a safe and welcoming traumainformed environment for team members partner agencies volunteers and Vita Nova youth.
Essential duties include but are not limited to: screening and orienting eligible youth in compliance with safety protocols facilitating access to essential services and the GED program providing information on available services and agency procedures to walkin guests as well as phone and online inquiries collecting and maintaining data for various services and assisting with other assorted tasks to ensure smooth operations at the dropin center.
This role requires advanced organizational skills proficiency in basic computer skills including Microsoft Office Suite as competency in basic form and graphic design platforms such as JotForm and Canva. The Coordinator collaborates with team members across programs to build a healthy cohesive team culture that embraces and reflects VNIs mission vision and the Vita Nova Way. The Coordinator works onsite primarily at the Spot dropin center with the ability to travel to and from other locations as needed. The Coordinator must be available weekdays 9am5pm with some evening and weekend work required to meet the needs of the agency.
GENERAL RESPONSIBILITIES
- Administer front desk functions to greet screen and orient guests at the Spot dropin center
- Provide information on available services agency procedures and community resources
- Connect youth with appropriate team members and facilitate access to essential services
- Answer calls and respond to online inquiries referrals or other requests for services
- Utilize a traumainformed approach in implementing and enforcing established safety protocols
- Apply deescalation tactics to help respond to crisis situations and behavioral incidents
- Execute daily opening/closing procedures for a clean safe and welcoming environment
- Utilize HMIS agency portals and internal tracking systems for timely and accurate data
- Conduct data tracking collection and reporting for various services including the GED program Sleep Spot food pantry clothing closet shower laundry and computer lab
- Help maintain timely logs and perform all necessary functions to maintain a safe and effective food pantry in compliance with contract requirements and all relevant regulations
- Assist with ordering/organization of deliveries and donations for food pantry and clothing closet
- Participate in daily completion of referrals admissions guest logs transportation to and pickups from the Sleep Spot in accordance with program standards
- Maintain logs for fire drills and inspections to ensure compliance
- Utilize JotForms Canva or other design tools/platforms to create and maintain forms flyers program calendars and other printed materials
- Support Spot Leadership with other various daytoday tasks for smooth and safe operations
This is a sampling of job duties. Other tasks and responsibilities may be assigned.
EDUCATION AND QUALIFICATIONS
- Degree in social services or a related field preferred
- Prior experience working with vulnerable populations preferably with atrisk youth and in a housing/human services nonprofit organization
- Ability to provide services with a traumainformed clientfocused approach
- Proficiency in basic computer skills including Microsoft Office Suite
- Competency in basic form and graphic design platforms such as JotForm and Canva
- Ability to work effectively in a fastpaced team environment
- Advanced communication organizational and customer service skills
- Sound judgment critical thinking and decisionmaking skills
- Ability to complete tasks timely and accurately with minimal supervision
- Valid FL drivers license reliable transportation and ability to join company insurance policy
- Successful completion of a Level 2 Background check and drug screen is required
WORKING CONDITIONS
- Requires physical mobility with or without accommodation to perform essential job functions
- Occasional lifting and/or carrying up to 50 lbs
- Ability to drive an automobile minivan and large passenger van
Required Experience:
IC
Employment Type
Full-Time
