Manager, Provider Data Operations
Manager, Provider Data Operations
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$ 88800 - 116550
1 Vacancy
Job Description
Hi were Oscar. Were hiring a Manager Provider Data Operations to join our Provider Operations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
The Manager Provider Data Operations oversees the operations of their team(s) to provide support to our groups and partners with ensuring the integrity of their provider data. The Manager is responsible for driving strategic initiatives through partnership with key stakeholders within their immediate department throughout the wider organization and with external vendors. The Manager is also responsible for team reporting identifying and correcting areas of improvement talent development and ensuring team output is meeting expectations.
You will report to the Director Operations Provider Ops Strategy & Design.
Work Location:
Oscar is a blended work culture where everyone regardless of work type or location feels connected to their teammates our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square) our Tempe office (off the 101 at University Dr) or our Los Angeles office (in Marina Del Rey) you will be expected to come into the office at least two days each week. Otherwise this is a remote / workfromhome role.
You must reside in one of the following states: Alabama Arizona Arkansas California Colorado Connecticut Florida Georgia IllinoisIndiana Iowa Kansas Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington or Washington D.C. Note this list of states is subject to change. #LIRemote
Pay Transparency:
The base pay for this role in the states of California Connecticut New Jersey New York and Washington is: $88800 $116550 per year. The base pay for this role in all other locations is: $79920 $104895 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program and annual performance bonuses.
Responsibilities
- Utilize frameworks to coach develop motivate and collaborate with team members including but not limited to onshore and offshore colleagues.
- Owns the success of the departmental performance through consistent monitoring and providing feedback to leaders or individual contributors on the team and driving initiatives focused on ensuring KPI adherence on a daily weekly and monthly basis
- Ensure appropriate escalation procedures are in place and adhered to in order to reduce customer friction
- Take a proactive forwardthinking and datadriven approach to identify concerns inefficiencies and operational improvement initiatives throughout provider data operations that drive desired cultural and operational outcomes and improve customer experience
- Collaboratively works with all relevant internal and external stakeholder groups and vendors to formulate proactive implementation communications and program strategies for successful change management and risk mitigation initiatives
- Creates maintains analyzes and communicates reporting on assigned teams KPIs tracking monthly and quarterly to meet departmental objectives
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 4 years of experience leading and developing a team within a production servicebased environment or contact center in healthcare
- 3 years experience working with teams in multiple locations and within multiple disciplines
- 3 years experience implementing operational excellence as a manager
- 3 years experience using data to drive decision making
- 2 years applying Lean Six Sigma practices or Green Belt Certified
Bonus Points
- Bachelors degree
- Advanced Google Suite or Microsoft Office capabilities
- 2 years experience leveraging data visualization tools (Tableau Looker Periscope PowerBI etc.)
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar being an Equal Opportunity Employer means more than upholding discriminationfree hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Fulltime employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our Notice to Job Applicants.
Required Experience:
Manager
Employment Type
Full-Time
