Senior Logistics, Customer Service Operations Controller
Senior Logistics, Customer Service Operations Controller
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RM 6000 - 9000
1 Vacancy
Job Description
About the Company
Our client was founded in 2016 to serve the growing demands of logistics to internal and external customer in AsiaPacific region. Every customer and his individual situation is at the center of our offered solution.
They are looking for a Senior Logistics Officer to their small transport logistics operation team in Malaysia. As a part of a multicultural team you achieve exceptional service in corporation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring daytoday shipments for appointed international customers act as single point of contact and handle all mode of transports.
Responsibilities
- Receive book track and manage shipments in various modes of transports primarily sea and air
- Monitoring of shipments and maintaining status and visibility of shipments
- Correct and timely handling and review of all transport relevant documents
- Serve as first point of contact for customers ensuring efficient customer communication
- Liaise with companys appointed Logistics Service Provider (LSP) and shipper as intermediate
- Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans attend to and solve incident and complain issues timely and efficiently.
- Fast replies to enquiries & request within 24h hours or at least giving status update about action taken.
- Support reviews and development of standard operating procedures (SOP) internal and external
- Preparation and submission of relevant reports to customers.
- Cooperate with other departments locally and within the companys network.
- Assist Procurement Department in request for quote (RFQ) spot requests and performance review of appointed Logistics Service Provider (LSP)
- Settle freight costs on time and correct towards our customer and release them to our Logistics Service Provider (LSP)
- Share insights of market developments as well as customer information with the team and Director
- Support on any other related tasks assigned from time to time
Key Performance Indicators
- Shipment volumes handled
- Data quality levels
- Customer satisfaction levels
- Error ratio
- Other KPIs as defined and agreed with the management
Requirements
- Minimum 5 years of professional experience in international transport logistics and freight forwarding
- Proven track record of handling and organizing shipments in one or more of the following model of transports: Sea Air Truck Rail or/and Express
- Solid understanding of shipping terms documentation and terminology
- Bachelors degree in Transport Logistics or Business Administration International Business
- Effective written and oral communication skills in English any other language like Mandarin very welcome
- Wellorganized with ITbased daytoday operations and able to work under high pressure
- Proficiency in common applications e.g. Microsoft Office SAP experience is a plus
- World class followthrough skills
- Ability to be a role model by taking ownership/responsibilities and showing a proactive approach as problem solver
- Willing to work in and for a diverse team in an international company
- Highly motivated hardworking selfdriven being conscientious careful
- See something broken Fix it
Remuneration
RM 6000 RM 9000
Consultants in Charge
- Andrea Low
- 13th Month bonus but no performance bonus Health Insurance 16 days AL
Employment Type
Full Time
