Parking Permit Officer
Parking Permit Officer
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Job Description
We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Parking Permit Officer on a 3months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay:17.7423.25/Hour
Summary:
The Parking Permit Schemes Administrator is responsible for delivering a highquality efficient and customerfocused service for the administration of parking permits. This role involves processing applications providing specialist advice maintaining compliance with Council policies identifying fraud risks and contributing to service improvements. The post holder will handle complex or discretionary cases and ensure that the permit schemes operate smoothly and transparently in line with statutory and internal requirements.
Responsibilities:
- To be responsible for correctly processing applications for parking permits submitted by post and via the Web.
- To be responsible for providing sound specialist advice on any aspect of the Councils parking permit schemes to Members senior managers customers and colleagues.
- To be responsible for providing members of the public with accurate information and advice in relation to the Councils parking permit schemes and general advice in relation to any other parking or highway/transportation issues. This will include dealing with irate and/or distressed customers by telephone.
- To undertake all aspects of permit administration assessing and processing permit applications and taking decisions on their validity exercising discretion where necessary and advising applicants of the outcome in writing or over the phone.
- To be responsible for accurately receipting payments dealing with payment enquiries reconciling and balancing at the end of the day and ensuring all financial procedures relating to permit issue and payments are adhered to.
Experience:
- Experience in customer service and administrative environments particularly in public sector or parking services (Essential).
Requirements:
- Ability to plan programme deliver and monitor projects and programmes of work in line with agreed timescales and outputs; ability to contribute to crossservice/agency projects.
- Good organisational skills and be capable of achieving agreed deadlines and targets whilst staying motivated and focused.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1516954
Employment Type
Full Time
