National Retail Compliance and Operations Manager
National Retail Compliance and Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
National Compliance/Retail Operations Manager
Location: Johannesburg
Salary: R50000 R80000 per month
Are you ready to take the lead in a nationally recognised designdriven retail environment where innovation excellence and integrity are not just values theyre the standard
We are looking for a dynamic and strategic National Compliance and Retail Operations Manager to oversee fullspectrum compliance and streamline retail operations across a network of highend stores. This role is ideal for a handson leader who can translate legislation into action and operational complexity into clarity all while ensuring the customer experience remains nothing short of exceptional.
Job duties:
Compliance & Legal Oversight
- Develop and enforce companywide compliance policies and procedures.
- Conduct rigorous audits across stores to ensure full adherence to legal financial and operational regulations.
- Stay ahead of industryspecific legislation and regulatory updates.
- Lead training initiatives to embed a culture of compliance and ethical best practices.
- Investigate incidents advise on disciplinary procedures and reinforce accountability.
Retail Operations Excellence
- Maintain and enhance Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
- Partner with store managers to resolve daily operational challenges and manage staffing and budgets.
- Oversee stock controls damages shortages and lossprevention strategies.
- Provide HR support relating to recruitment scheduling and training.
Systems & Technology Leadership
- Oversee the performance and integrity of retail POS systems across the store network.
- Collaborate with system teams on upgrades testing and tech improvements.
Sales & Financial Insight
- Support stores with sales functions and strategic financial planning.
- Monitor sales performance and drive improvements through datadriven insights.
- Manage lease agreements and cost controls in line with company forecasts.
Projects & New Developments
- Drive retail projects such as store revamps openings repairs and compliance upgrades.
Team & People Management
- Inspire and lead a national team of retail managers and brand ambassadors.
- Uphold a culture of performance professionalism and accountability.
- Support with internal communication and conflict resolution where required.
Customer Experience & Campaign Compliance
- Assist stores with escalated customer issues ensuring timely and effective resolutions.
- Coordinate with marketing to ensure campaigns are POSready and compliant with brand and legal standards.
Reporting & Communication
- Provide senior leadership with regular reporting on compliance operational KPIs and investigations.
- Communicate policy updates campaign guidelines and procedural changes across all departments.
Requirements:
- Relevant tertiary qualification preferred (Business Retail Management Finance or similar)
- At least 7 years in a senior compliance or retail operations role.
- Experience with managing audits stock control HR processes and national store oversight.
- Proven success in improving operational workflows in a highend retail environment.
Skills & Competencies
- Advanced knowledge in retail operations compliance and HSE protocols.
- Strong leadership and people management skills.
- Excellent communication and reporting abilities.
- Comfortable navigating POS systems and retail software.
- Confident problemsolver with a handson solutionsfirst mindset.
Why Apply
This is more than a role its an opportunity to lead a prestigious national retail footprint at the intersection of art innovation and operational excellence. If youre ready to bring your expertise to a brand that values creativity ethics and customer engagement we invite you to apply and elevate your career.
Employment Type
Full Time
