Job Classification:

Bring your passion and energy and we will train you on the rest. At Prudential our Customer Service Professional are the first point of contact with our customers and our goal is to provide a low effort experience for customers with complex financial needs.

We offer paid training and benefits on day one including tuition reimbursement paid volunteer days generous paid time off; vacation paid holidays personal days and a reward and recognition plan that includes pay for performance compensation.

The expertise we are looking for you to bring:

• We are looking for individuals who are selfstarters dependable to their core who have the right grit tenacity and initiative to show up and work hard. And are also:
• Engaging communicators who enjoy working directly with the customer and a team
• Committed to owning customer issues from start to finish
• Intrigued by technology and helps us identify opportunities to enhance processes
• Able to think on your feet and flexible with creating solutions for variety of personalities
• Capable of shaping the customer experience and efficiently process transactions
• Keen problem solver that connect with each customer with compassion

What you can expect:

• Build a career with a great company with exposure to multiple parts of the business
• Fast paced dynamic environment
• Tiered promotional opportunities based on performance

This is not just answering phone callsthis is a diverse role that impacts others

Each call is unique and we value the diversity our customers bring. Our representatives work in a collaborative environment assisting customers over the phone. This can range from something as simple as an account balance inquiry to providing information for complex financial decisions. Regardless your mission remains the same; help customers make clearer decisions about their financial future. We cant promise it will be easy but it will be time well spent establishing a career with an awardwinning industry leader. If you think you have what it takes apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your resume.

Qualifications:

• Minimum high school diploma. Associates or Bachelors Degree and 12 years of customer or financial services experience preferred
• Proficient PC and keyboarding skills with ability to multitask with different applications

Additional Information:

This position will work virtually therefore new hires must be able to provide the following:

High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service contacting your service provider as necessary. The internet service cannot be wireless and the internet speed requirement is: 3.0 mg downstream and 768k upstream.

Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.

Quiet area in your home with minimal distractions and noise free.

What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.

• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.

• 401(k) plan with company match (up to 4%).

• Companyfunded pension plan.

• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.