(USA) Member Team Lead

Position Summary...

What youll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting hiring scheduling promoting coaching and evaluating associates.

Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members; processing memberships upgrades and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sams Club products and services.

Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding selfservice technology; assisting members with transactions utilizing registers or selfcheckout area; and ensuring club pick up orders are filled.

Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Completes accounting records files transactions and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accountingrelated investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.

Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice feedback and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

At Sams Club we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet!

Health benefits include medical vision and dental coverage
Financial benefits include 401(k) stock purchase and companypaid life insurance
Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see at

The hourly wage range for this position is $21.00 to $29.00*