Director, Client Relationship Management
Director, Client Relationship Management
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Director Client Relationship Management
Locations: Boston MA Denver CO Hybrid
Get To Know Us:
SS&S ALPS offers a fullservice partnership approach to a select group of clients (including mutual funds closedend funds ETFs and alternative investment funds) looking for truly customized service. We offer turnkey capabilities that anchor all of the diverse resources needed to run a fullservice mutual fund complex.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Owning and proactively managing a portfolio of key client relationships
- Ensuring all SS&C service levels meet or exceed client expectations
- Building trusted relationships with the Clients key contacts (CEO COO etc.)
- Capturing client feedback to drive strategic change initiatives and trend analysis
- Organizing and chairing formal service level review meetings with clients
- Articulating the benefits of SS&C services and business model to clients
- Incorporating client initiatives needs and structures into formal account plans
- Fostering strong internal working partnerships within all SS&C service areas
- Identifying crossselling opportunities within existing client base
- Developing and translating MIS into process / service enhancement recommendations
- Working closely with sales team and contributing to marketing efforts
- Maintaining knowledge of industry trends and their potential impact on SS&C
- Occasional travel is required
What You Will Bring:
- Bachelors Degree or equivalent experience
- Minimum of 10 years experience in financial services (Registered Funds 40 Act Space)
- Demonstrable communication relationship and team skills
- High level of comfort preparing and leading client presentations
- Significant degree of selfmotivation and direction
- Tact professionalism and savvy in resolving escalated client issues
- Ability to generate ideas and suggest process improvements
- Experience working closely with seniorlevel management
- Related experience managing client relationships within Fund Administration Fund Accounting Transfer Agent Distribution Tax Valuation)
- Experience in asset management private funds capital markets a plus
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Salary is determined by various factors including but not limited to relevant work experience job related knowledge skills abilities business needs and geographic regions.Colorado: Salary range for the position: $100000 USD to $175000 USD.Required Experience:
Director
Employment Type
Full-Time
