Sr. Manager, Customer Data
Sr. Manager, Customer Data
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1 Vacancy
Job Description
The Role
The Senior Manager Customer Master Data will support Modernas US Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech industry. In this role you will be responsible for supporting both the launch and ongoing management of the Customer Onboarding and Master Data.
It is an exciting time to be part of the growing US Commercial Operations team at Moderna. We are driving a wellsupported technology enabled strategy to reimagine how Customers are onboarded to our systems and how our customer master data is managed in order to create a seamless experience for our customer while also driving value from and trust in our data.
In this role you will lead a team of data steward contractor(s) in the daily operations performing validation of customer records maintaining customer master data to support both the customer experience as well as internal stakeholders of that data. This roles supports the Director Business Process design in setting Customer master data policies and standards and manage the capacity in the Data Steward team to flex staffing levels based on business cycles and in response to technology improvements as Moderna moves to a digitized and automated customer onboarding process. This role will train and manage the data stewards by developing and documenting job aids to ensure we drive data standardization. This role will be a thought leader engaged in designing a reimagined Customer Master Data process that solves many of the challenges of traditional master data management.
This highly visible role is vital to Modernas US Commercial Operations data strategy will directly interface with other US Commercial functions to solve problems through great master data.
Heres What Youll Do
Manage the daytoday operation of a team of contractors in execution of the Customer Master Data Setup Maintenance and Inactivation processes.
Manage and prioritize the actions taken to investigate and resolve Customer Incidents driven by master data root causes.
Draft align deploy and enforce master data maintenance standard procedures and work instructions
Contribute to the next generation of Customer master data management through identification of operational improvements to the Customer Authority Platform and any other master data related tools.
Contribute to the creation and maintenance of the metadata model in our Data Governance Platform (Collibra).
Evangelize the processes to key stakeholders including hosting trainings providing ondemand support and uncovering opportunities to drive increased engagement.
Heres What Youll Need (Minimum Qualifications)
Bachelors degree in Information Technology Business Data Science or a related field or an equivalent combination of education and experience.
35 years of handson experience in master data management data modeling/architecture data governance analytics or similar disciplines with a proven track record of implementing data quality standards and governance practices.
7 years experience in leading and mentoring teams with demonstrated expertise in direct leadership as well as crossfunctional collaboration and influence in matrixed environments.
Heres What Youll Bring to the Table (Preferred Qualifications)
35 yrs experience in master data management or similar; Pharma/biotech/life sciences experience preferred. Bonus points for standingup master data management processes from scratch
Willingness to roll up your sleeves and be hands on
Experience with data governance solutions such as Collibra Alation or similar
Ability to map process workflows (ideally using BPMN) articulate data relationships/dependencies and understand the up/downstream connections between systems business process and data consumption
Impeccable business savvy and partnering skills to understand context/use cases ask meaningful questions provide fitting support and gain commitment. Experience in both business and IT roles preferred
Familiarity with data regulations and requirements such as GDPR CCPA GxP/21 CFR Part 11 is a bonus
Wellorganized & detaildriven with expertise in project & stakeholder management
Ability to communicate at all levels with clarity poise maturity and precision both written and verbal
Entrepreneurial owner mindset selfdriven with a first principles approach to problemsolving
A willingness to challenge the status quo drive culture change and collaborate with others
A desire to make an impact as part of a highgrowth transformational company that is Bold Relentless Curious and Collaborative.
At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global wellbeing resources are designed to support youat work at home and everywhere in between.
- Bestinclass healthcare coverage plus a suite of voluntary benefit programs to support your unique needs
- A holistic approach to wellbeing with access to fitness mindfulness and mental health support
- Lifestyle Spending Accounts to personalize your wellbeing journey
- Family planning and adoption benefits
- Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary yearend shutdown
- Savings and investment opportunities
- Locationspecific perks and extras
About Moderna
Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.
Our Working Model
As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70% inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.
Moderna is a smokefree alcoholfree and drugfree work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!
Moderna is an EVerify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.
Accommodations
Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .
Export Control Notice
This position may involve access to technology or data that is subject to U.S. export control laws including the Export Administration Regulations (EAR). As such employment is contingent upon the applicants ability to access exportcontrolled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements only individuals who qualify as U.S. persons (citizens permanent residents asylees or refugees) are eligible for this position. For this role Moderna is unable to sponsor nonU.S. persons to apply for an export control license.
#LILG1Required Experience:
Manager
Employment Type
Full-Time
