Implementation Specialist (Cyber)
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Job Description
About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by worldclass investors SecurityScorecards patented rating technology is used by over 25000 organizations for selfmonitoring thirdparty risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forwardthinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by worldclass investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.
About the Role:
The Implementation Specialists Consultant primary role is to successfully lead client onboarding and implementation engagements utilizing the optimal system configuration that maximizes the value of the SecurityScorecard platform for their business.
In this role you will be a critical implementation project resource both for customers and internal teams advising on matters of configuration design best practice recommendations application functionality as well as providing support and training to the customer to ensure their business requirements are met.
The role involves daily client interaction including Executive and Senior leadership as well as internal collaboration with domestic and international product managers development and IT teams.
A successful Senior Implementation Consultant is an organized problemsolver an effective communicator and facilitator and can operate at both a strategic and tactical level. They should be customer focussed highly organized and capable of explaining technical concepts to all users.
This role reports to the Sr. Manager Implementation Services within the Customer Success organization.
This is a role based in Egypt but will support customers throughout EMEA. Fluency in English is a requirement.
Responsibilities:
- Lead onboarding and implementation engagements helping new clients to quickly exploit and operationalize SecurityScorecard products and services.
- Collaborate with customers on product training UAT and testing scripts process preparing training materials and sessions with customers.
- Understand the onboarding and implementation project timeline milestones and deliverables driving execution to deliver the project ontime and under budget.
- Handoff onboarded customers to Customer Success and Support ensuring that customer use cases are documented and shared accurately.
- Perform SSC product(s) demonstrations to internal and customer audiences.
- Continually research and learn about current and future SecurityScorecard products and services and propose configuration changes to maximize customer value and adoption.
- Collaborate with customer and internal teams to design the optimal configuration and assess the impacts of various configuration options informing the client of any issues or risks with the recommended solution(s).
- Support the Solution Architect leading client discovery and configuration workshops to understand the clients current configuration and business processes.
- Support the Data Migration team by assisting with system mapping and testing migrated data.
- Field client feedback and respond to reported issues working closely with Product and Engineering teams to resolve.
- Be the first line of support consulting on system functionality and changes to business workflow.
- Collaborate on internal initiatives and departmental projects/
Requirements:
- 3 years of onboarding customer success sales solutions architecting or consulting experience in support of cybersecurity or Software as a Service platforms.
- Literacy and knowledge of standard business operations and productivity software: MS Outlook/Word/Excel/Powerpoint Salesforce JIRA
- Excellent communication & presentation skills.
- Self motivated organized and capable of interacting with CSuite and technical personnel from client organizations.
- Must be fluent in English
- Leadership skills are a plus.
Nice to Have:
- Experience successfully delivering B2B SaaS software implementations or onboarding.
- Knowledge of Cybersecurity concepts and principles including an understanding of ThirdParty Risk Management.
- Deep understanding of industry challenges trends traditional and nontraditional competitive landscape etc.
- Business or technical consulting experience for enterpriselevel clients.
- Knowledge of various software development and cloud technologies including API concepts and Kafka data streams Amazon Web Services Google Cloud Java Kibana.
- The ability to create or run scripts in common programming languages such as Python.
Benefits:
Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LIDNI
Required Experience:
Unclear Seniority
Employment Type
Full Time
