Director, Customer Analytics & Insights
Director, Customer Analytics & Insights
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Job Description
Holt Renfrew offers you an inspiring fashiondriven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.
The Director of Customer Analytics and Insights plays a pivotal role in shaping the Brands strategy and decisionmaking through deep actionable data insights. This role is responsible for developing a comprehensive understanding of Holts customersincluding their purchasing behaviors interests and interactions across both physical and digital channelsas well as tracking emerging trends and customer evolution. Strategically the role focuses on continuously enhancing customer modeling and insights to inform future planning. On an operational level it promotes data accessibility encourages the adoption of datadriven decisionmaking and empowers teams across the organization to act on insights with confidence.
The role will also have leadership responsibilities including ensuring the best resource allocation and prioritization across operational and strategic support building and developing a highperforming team recognized for delivering results and accountability and continuing to advocate and nurture a datadriven mindset and decisionmaking across the Brand.
Responsibilities
Strategic Initiatives
Shape and continuously evolve customer segmentations and champion its transparency and accessibility across the organization to drive awareness and adoption
Guide how to build and leverage models to identify trends and opportunities
Contextualize visualize and share insights openly through storytelling to enable alignment across departments
Contribute to defining how we will track and measure strategic initiatives and support their implementation and roll out
Identify opportunities to capture new sources of data (both internal and external) to improve on quality of data sets and build understanding of context
Reporting & Analytics
Manage governance of customer selfserve reports including design build and evolution of these reports to support better operational decision making
Drive adoption and continuously refine metrics and data points of selfserve reports based on understanding of user needs
Support adhoc business operational requests with the aim to develop tools and processes to unlock more business autonomy in daytoday operation
Identify opportunities for growth in customer base and customer value in line with brand seasonal goals working closely with operational teams
Data Governance and Structure
Oversee customer data governance to ensure accuracy consistency quality and security of data and reports; ensure data is structured and is optimized to suit business needs(partnering with Technology team)
Stay connected with ongoing projects to identify new data points we would like to capture to enhance quality of our analysis
Explore how to connect pieces of data which may not yet be connected to support data prep
The Ideal Candidate:
Bachelors degree in data & analytics business marketing or a quantitative field (e.g. statistics math economics computer science)
8 years of postuniversity experience in Data & Analytics or Marketing with a focus on datadriven decisionmaking
Strong grasp of relational databases and SQL environments
Experience building and/or overseeing selfserve data visualizations (Power BI Tableau)
Proficient in developing datadriven models
Familiarity with modern cloudbased analytics platforms (e.g. Microsoft Fabric GCP AWS); capable of guiding work in tools like Python and PySpark
Advanced skills in Excel and PowerPoint
Proven leadership and influencing skills; able to drive results and work crossfunctionally
Adaptable with a strong tolerance for ambiguity and change
Excellent analytical and problemsolving abilities
Strong interpersonal and communication skills; effective both as a team leader and individual contributor
Knowledge of customer data privacy best practices
Solid business acumen with the ability to connect analytics to financial and strategic goals
An interest or passion for fashion is an asset
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Required Experience:
Director
Employment Type
Full-Time
