Field Service Supervisor
Field Service Supervisor
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Job Description
Sandvik Mining and Rock Solutions
Field Service Supervisor Kenwick WA
(8/6 roster)
The role
Reporting to the Field Service Manager the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive profitable field service result for Sandvik ensuring the best customer service in the industry.
This position is responsible for managing the activities of all technicians involved in field service liaising with various internal and external stakeholders and overseeing warranty claim processing.
This role is a fulltime permanent role which operates on 8 days on and 6 days off roster working backtoback with another Field Service Supervisor. This role is a local position based at our Workshop in Kenwick.
Areas of responsibility
Undertake all planning requirements to ensure effective utilization of labor and resources.
Provide supervision and direction to team members.
Coordinate field service technicians on a daytoday basis.
Process and respond to warranty claims.
Develop and train field service personnel.
Communicate clearly and work with all business lines to provide consistent service and support to our customers in the region.
Conduct customer liaison and site visits.
Your profile
Previous supervisory experience in a mechanical workshop environment.
Trade qualifications in a mechanical discipline (minimum of 5 years posttrade experience).
Certificate IV or Diploma in Business (Front Line Management) is advantageous.
Strong EHS management culture with a drive and determination to achieve company targets and goals.
Positive and proactive outlook with excellent communication skills to ensure customer expectations are met.
Ability to pass a preemployment medical reference checks police checks and regular onsite drug & alcohol testing
What we offer
Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. Youll also receive a superannuation contribution of 13% on top of your earnings giving you added peace of mind for your future.
As a part of our team youll be eligible for our Company Performance Bonus scheme recognizing your hard work and dedication to the companys success. Plus our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
We understand the importance of worklife balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees you can view our policies and benefits on the Work180 website.
Talent Acquisition Specialist
Zelda Fowkes
Our Company and Culture Sandvik
Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment tools parts service and technical solutions for the mining and construction industries. As a business area within the Sandvik Group we are proud to employ approximately 44000 people across more than 150 countries.
Our commitment to sustainability is unwavering and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty respect and trust is paramount.
We recognize that our strength lies in diversity and we are committed to fostering a workplace that values inclusion fairness and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds including women and Aboriginal and Torres Strait Islander people.
Required Experience:
Manager
Employment Type
Full-Time
