Guild - Leave of Absence Specialist Grade 32 (SY2425)
Guild - Leave of Absence Specialist Grade 32 (SY2425)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Leave of Absence (LOA) Specialist
Union: Administrative Guild Grade: 32
Reports to: Manager/Director of HRIS FTE: 1.0 Hours: 40
Job Summary:
Human Resources Information System Specialist will serve as the initial Tier 2 point of contact for BPS employees in providing assistance to help them fulfill their responsibilities including documenting tracking and resolving inquiries in a standardized manner with the goal of delivering excellent customer service to endusers including but not limited to supporting all employees HR Managers RC Managers Department Heads Principals and timekeepers with questions regarding the administration of a leave of absence and or the actual need for a leave of absence. Essential Job Duties/Functions (in no specific order)
Review analyze and process request for leave of absence for all employee groups within assigned caseload
Provides customer satisfaction through effective and timely resolution of inquiries. Ensures requests designated as high priority receive an immediate response or are routed to the supervisor.
Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate.
Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate. Makes each interaction a teaching opportunity by promoting future use of online services.
With supervisory approval informs the development of instructional documentation such as but not limited to FAQs and other knowledge management materials. May work with the DoIT/OiiT team to update content on the Hub Help Center site citywide kiosks training information etc.
Updates job knowledge and skills by participating in educational opportunities seminars and other similar activities.
Participates in depositions and grievances related to leave of absence related matters.
Fulfill request for personnel/medical file copies.
Support with requests for files for compliance audits.
Assists with special projects as assigned.
Updates job knowledge and skills by participating in educational opportunities seminars and other similar activities.
Maintains files records or logs as required.
Performs related duties as required.
Minimum Requirements (Education/Experience/Skills)
Three (3) years of fulltime or equivalent parttime clerical or administrative work in which
the major duties included customer service and/or computer experience in an office environment.
Knowledge of administrative and clerical practices and procedures for evaluation.
Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit
documents.
Working knowledge of City of Bostons Human Resources policies practices and procedures preferred.
Ability to plan organize and process a high volume of work in a timely manner.
Ability to effectively communicate orally and in writing and to prepare reports and correspondence as
required.
NOTE: City of Boston Residency is required for this Administative Guild Union positon.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
