Technical Account Manager

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.

Elevity is a combination of the words elevate and security. We aspire to elevate our clients businesses by delivering cuttingedge IT strategy security solutions and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.

We also aim to elevate every team members career. We believe strongly in developing from within working with each employee to create a fulfilling career path and provide continuing education.

Our work environment promotes both growth and balance we encourage everyone to challenge themselves in their roles but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company Elevity offers competitive salaries generous benefits and a fun collaborative work environment.

In this role you will:

• Build and manage business relationships within assigned client base.
• Facilitate meetings and technology strategy sessions with clients.
• Advise on industry trends and best practices.
• Identify and propose opportunities for improvement and technology alignment with business goals.
• Proactively complete and update Technology Roadmaps with assigned clients.
• Design architect and guide client technology projects and solutions.
• Recommend capabilities within Elevitys Managed IT solution offering.
• Serve as a product line subject matter expert.
• Perform network assessment for clients and review products/service components.
• Help coordinate and/or organize onsite technical support as needed; providing occasional technical support.
• Assist with client contract management.
• Accountable overall client satisfaction and retention.
• Stay current on industry trends as well as product and service capabilities.

You should have:

• Bachelors degree or equivalent experience.
• MCSE/MCTS CNE Mac or other advanced certifications preferred.
• 5 years network administration experience.
• Excellent organizational skills including task management and follow through.
• Excellent written and oral communication skills.
• High level of comfort engaging professionally at different levels of an organization.
• 12 years of experience in cloud technologies
• Expert understanding of IT infrastructure components and operations
• 2540% travel required some may be overnight.
• Valid drivers license
• Access to reliable transportation

Benefits:

Elevity a Gordon Flesch Company offers medical dental personal time vacation time holiday time tuition reimbursement 401(k) and 401(k) match a wellness program volunteer hours and much more!

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)