Associate Solutions Engineer
Associate Solutions Engineer
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThe Solutions Engineer (SE) partners with Business Sales to sell TMobile for Business products and services by leveraging their strong technical skills experience and industry knowledge. SEs engage in presales activities by consulting on customer opportunities to gain understanding of their business identify their business challenges and develop solutions which meet their needs. The SE architects and designs solutions utilizing TMobile or partner business solutions equipment and network. SEs provide technical support in sales presentations product demonstrations as well as providing answers to customers technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of TMobile for business products and services. As needed SEs partner with Marketing Product Engineering Sales Ops and Care teams to provide feedback support special projects and engage in marketlevel opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present TMobile wireless network and related key technologies
*Maintain expertlevel knowledge of wireless handsets mobile hotspots tablets and key wireless devices
*Maintain expertlevel knowledge of wirelessrelated ValueAdded Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing InBuilding Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network buildout plans as needed
*Assist with postsale support/escalations as needed
*Highlevel portfolio awareness of TMobile Global Wireline Solutions network solutions and technologies
Job Responsibilities:
Job Responsibilities:
- PreSales Activities:
*Aligns to support an Enterprise sales team inmarket.
*Participate in customer meetings primarily face to face.
*Facilitate coverage analysis and review with customers.
*Discuss and assist with processing InBuilding coverage requests.
*Uncover opportunities and recommend solutions
*Understanding nuances and drivers
*Design and architect services and solutions
*Close technical hurdles
*Prepare and present technical customer presentations
*Present product roadmaps
*Present network buildout plans.
*Demonstrate wireless devices and solutions to customers.
*Provide RFP technical input
*Strategize with Sales team to improve Regional/National sales
*Participate in account reviews with customers
*Own customer technical relationships
*Supports customer pilots. - Technical Focus:
*Maintaining technical knowledge by attend training in assigned areas
*Maintaining adequate level of industry expertise
*Pursue industry certification appropriate to role
*TMobile wireless network and related key technologies
*Wireless handsets mobile hotspots tablets and key wireless devices
*Wirelessrelated ValueAdded Solutions
*Highlevel understanding of TMobile Global Wireline Solutions network products and technologies. - PostSales Activities:
*Ensure a positive customer experience
*Assist w/ highlevel support and troubleshooting
*Open tickets and engage appropriate support resources
*Train Sales on technical topics product updates Tech Talks
*Customer Trainings
*Product/Network/Marketing roadshow webinars
Education and Work Experience:
- High School Diploma/GED (Required)
- Bachelors Degree STEM area of study strongly preferred. (Required)
- 24 years Experience in telecommunications IT administration or network engineering roles with a professional track record of successful solution sales managing internal/external relationships in a matrix environment. Required
Knowledge Skills and Abilities:
- Technical Leadership (Required)
- Project Management (Preferred)
- Communication Excellent oral and written communications; strong interpersonal skills. (Required)
- Sales Experience with Sales Methodologies. (Preferred)
- Applications Ability to provide strategic direction in a leadership role. (Required)
- Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
- Technical Presentations Ability to create and deliver technical presentations. (Required)
Licenses and Certifications:
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $84400 $152200 inclusive of target incentivesBase Pay Range: $59080 $106540The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location TMobile employees in regular nontemporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
