Support Coordinator - Arcadia Eye Institute Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules patient appointments and follow up. Answers patient phone calls verify insurance benefits prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending preop packets to patients with surgery instructions prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patients thru all phases (Intake/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing followup care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.

The Ophthalmic Support Coordinator position assists with leading ophthalmology clinic operations in our Arcadia location and is the central point for coordinating patient care/patient flow within the ophthalmology service. The O.S.C is also responsible for coordinating other ophthalmic/support staff which rotate through the service and is responsible for monitoring and maintaining service specific policies and procedures. Acts as liaison between the patient and the physicians on the service ensuring that questions and concerns are resolved in a timely manner and any and all necessary documents are filled out by physicians and/or clinical fellows. The Ophthalmic Support Coordinator performs registration scheduling and front desk functions. Ensures all guests receive a warm welcome and excellent patient experience.

Essential Duties:

• Develops and implements service specific operational protocols that promote service efficiency and teamwork with other services. Coordinates and monitors flow of patients through clinic.
• Assists with all aspects of scheduling appointments and post surgical appointments. Ensures an organized efficient flow for all providers in the ophthalmic services.
• Performs insurance verification and all required preregistration tasks.
• Monitors physicians daily clinic schedule prepares to notify and collect all balances and copays due by patient at the time of services.
• Complies with all policies procedures regulatory and legal requirements as applicable.
• Performs all tasks in a safe manner in compliance with safety policies and according to applicable regulations. Maintains a neat workstation and environment.
• Takes on assignments as designated by clinic manager or lead. Ensures timely meal breaks are taken as scheduled or directed by clinic manager
• Manages all front desk operations including but not limited to checking patients in and out. Prepares and submits deposits per USC policy for pick up.
• Provides phone coverage as needed demonstrates flexibility in covering other staff members for sick time vacation or leave of absence.
• Processes new referrals in a timely manner including obtaining outside medical records entering appropriate information into the scheduling system performing eligibility checks to clear patients financially.
• Coordinates with insurance carriers and medical groups to obtain treatment authorizations for office visits tests procedures and surgeries.
• Order and maintain office supplies assist in the care and maintenance of department equipment. Ensure service contracts are secured for all equipment.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Experience working in a universitybased medical facility/academic teaching environment.

• Req Must have excellent communication skills including the ability to speak read and write English proficiently.
• Req Must be comfortable with computers.

Preferred Qualifications:

• Pref 5 years Recent experience in an ophthalmology practice.
• Pref Knowledge of medical terminology.
• Pref In depth knowledge of all insurance types.
• Pref Familiarity with word processing scheduling software.
• Pref Demonstrate professional and effective work skills to handle all responsibilities within a fastpaced high pressure setting.
• Pref Demonstrates flexibility with varying work hours and shifts

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213)or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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