IT Incident and Problem Management Senior Analyst - 2nd Shift
IT Incident and Problem Management Senior Analyst - 2nd Shift
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Job Description
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Incident and Problem Management Team is responsible for overseeing all Major Incidents and Problem RCA efforts. This includes ensuring compliance with our incident and problem practices educating associates and analyzing daily operational activities. The role demands strong analytical skills crossorganizational collaboration and a commitment to identifying and implementing permanent solutions.Essential Job Functions
Participates in incident management to provide immediate response to business disruptions and postrecovery analysis. (45%)
Manages rootcause analysis and trend analysis to prevent incident recurrence. (35%)
Analyzes Incident and Problem SLA adherence and trends in system outages. (5%)
Manages reporting and communication for major incidents affecting brand partners and Customer Care Centers. (15%)
Minimum Qualifications
High School Diploma or GED.
2 years in Incident/Problem Management Security Operations or related field.
2 years of facilitation experience.
2 years of experience with ITIL or ITSM processes.
2 years of experience with ServiceNow.
Preferred Qualifications
ITIL V3 or V4 certification.
Well versed with Microsoft Office 365 suite.
Advanced certifications in ITIL or project management.
Leadership experience in technology operations.
Proven track record of process improvement contributions.
Skills
Data Analytics
Problem Solving
IT Infrastructure Operations
Time Management
Critical Thinking
Active Listening
Incident Management
Major Incident Management
Reports To: Associate Manager and above
Direct Reports: 0
Work Environment
This role is expected to be in office full time in the Easton location and is second shift based.
On site Thursday Friday Saturday Sunday Monday.
3:00pm 11:00pm EST.
Physical and Mental Requirements
To perform this job successfully an individual must be able to perform each essential job function satisfactorily and meet the physical mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions absent undue hardship.
Move/Traverse
Reaching
Standing
Transport/Lifting
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
Salary Range (unless otherwise noted below):
$79500.00 $144100.00Full Salary Range for position:
California: $91500.00 $180100.00Colorado: $79500.00 $151300.00New York: $87500.00 $180100.00Washington: $83500.00 $165700.00Maryland: $83500.00 $158500.00Washington DC: $91500.00 $165700.00Illinois: $79500.00 $158500.00New Jersey: $91500.00 $165700.00Vermont: $79500.00 $144100.00The actual base pay within this range may be dependent upon many factors which may include but are not limited to work location education experience and skills.
Bread Financial offers medical prescription drug dental vision and other voluntary benefits (including basic and optional life insurance supplemental medical plans and short and longterm disability) to eligible associates (regular fulltime associates scheduled to work 30 hours per week or more) and their spouses/domestic partners and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180day waiting period. Hired associates can immediately enroll in Bread Financials 401(k) plan.
All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (PSST) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.
Click here for more Benefits information.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our awardwinning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and nontraditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
- Bread Financial offers competitive pay a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in EVerify.
- The Company will consider for employment all qualified applicants including those with a criminal history in a manner consistent with the requirements of all applicable federal state and local laws including the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA) as amended and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact the Recruiting Team at .
Job Family:
Information TechnologyJob Type:
RegularRequired Experience:
Senior IC
Employment Type
Full-Time
