Senior Case Manager

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading nonprofit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services Senior Services and Health and Supportive Housing) build relationships with our residents by engaging connecting and providing services to help them maintain stable housing and achieve selfsufficiency. Our programming emphasizes longterm financial and physical health and mobility and spans financial workshops ESL classes senior wellness activities like Bingocize (BINGO and exercise!) afterschool programs and a sixweek summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners and their fellow MidPenners including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2025 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a BestinClass benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually ($12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a familyfriendly company we offer a paid time off parental leave benefit of 12 weeks in a 12month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$70000 $85000 Annual Salary Pay based on applicable experience and qualifications

Property Type(s): Family & Supportive Housing

Oakland residents will receive first priority.

POSITION OVERVIEW

The Senior Case Manager plays a critical role delivering programmatic guidance and capacity building on health and supportive needs for highacuity residents. The Senior Case Manager works across the portfolio collaborating with property and regionallevel staff to ensure quick and highquality resolution of crises. The Senior Case Manager provides training and technical assistance on the ground to help local staff better respond to health and supportive needs they see and are adept at health/supportive program delivery and assessments.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Provides timely and highquality coaching to regional staff and manages crisis situations with residents that have supportive needs
• Provides direct case management services across multiple sites for identified residents who exhibit signs of functional impairment including support to develop independent living skills.
• Implements programs across multiple properties
• Supports daytoday operations across multiple properties; coaches/mentors case managers in same region
• Coordinates and supports crisis intervention and follows up with multiple properties
• Provides relevant subject matter expertise and capacitybuilding portfoliowide on mental health and supportive populations
• Ensures compliance with mandated reporting policies and procedures

Partnership Management

• Engages with partners across multiple sites; identifies efficiencies and improvements in these partnerships
• Ensures visibility for MidPen Resident Services across multiple properties
• Monitors provision of services provided by partners at multiple properties

Customer Service

• Continually assesses and responds to the needs of the community
• Mentors/coaches Service Coordinators on customer service and feedback collection
• Manages customer feedback channels and administers/ promotes customer responsiveness surveys to facilitate customer feedback

Datadriven Decisionmaking

• Maintains accurate multipropertylevel records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensures timely multipropertylevel reporting consistent with Services policies procedures and trainings
• Analyzes singlesource data across multiple properties to inform decisionmaking Communicates findings from multiple properties with supervisor and supervisee

Effective Team Building

• Provides leadership and team support for assigned region
• Supports onboarding of service coordinators in assigned region
• Models a One MidPen culture working with Property Management across assigned properties
• Serves and contributes to special project initiatives and provides input from Services Coordinator cohort
• Performs other duties as required

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• B.A. or B.S. degree in the same fields with 5 years experience serving these populations
• M.S.W. or M.A. degree in psychology counseling or related field and 3 years experience serving the needs of senior populations and special needs (mental illness substance use cooccurring disorders)
• Experience working with and serving homeless populations and/or providing social services to diverse populations
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

Knowledge Skills and Abilities

• Ability to travel between properties
• Excellent reading writing and verbal communications skills
• Demonstrate solid judgment discretion and problemsolving skills when working with families and students
• Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services
• Willing to learn committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook OneDrive Teams Zoom Salesforce Microsoft Office Suite and other technology tools to coach / mentor / support peers at single properties
• Must possess a valid California Drivers License proof of current auto insurance and reliable transportation

Physical Requirements

• Constantly perform deskbased computer tasks
• Frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

Working Conditions

• This position requires travel to properties in San Mateo County and throughout the greater Peninsula. As needed the role may need to travel to additional counties

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.