Senior Program Manager, Seller Support Experience, Selling Partner Support
Senior Program Manager, Seller Support Experience, Selling Partner Support
Posted on :
10-05-2025
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1 Vacancy
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Job Description
Are you interested in innovating and influencing to improve the WW seller contact experience Do you strive to create customercentric solutions that drive measurable results Do you like to design and implement scalable endtoend mechanisms to drive progress and increase transparency If so the Selling Partner Support Experience team is looking for a Sr. Program Manager to build and manage the strategy to consistently measure and improve the experience and quality of seller contacts across all Amazon teams interfacing with sellers.
Thirdparty sellers represent significant value to Amazons online retail customers and Selling Partner Support (SPSupport) drives success for these sellers through a combination of people processes and services. We drive crossfunctional initiatives to improve the consistency and quality of the seller contact experience.
Key job responsibilities
As a Sr. Program Manager you will be responsible for identifying driving and tracking strategic initiatives that improve the associate and selling partner experience and will measure the impact to quality and efficiency metrics. You will collaborate with operational training product and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.
The ideal candidate for this role will be able to:
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.
Plan and manage multiple parallel projects.
Maximize resource utilization for the greater good of the organization.
Create maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
Be a role model across the wider org championing sellers needs and using data and technology to anticipate and exceed them.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Thirdparty sellers represent significant value to Amazons online retail customers and Selling Partner Support (SPSupport) drives success for these sellers through a combination of people processes and services. We drive crossfunctional initiatives to improve the consistency and quality of the seller contact experience.
Key job responsibilities
As a Sr. Program Manager you will be responsible for identifying driving and tracking strategic initiatives that improve the associate and selling partner experience and will measure the impact to quality and efficiency metrics. You will collaborate with operational training product and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.
The ideal candidate for this role will be able to:
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.
Plan and manage multiple parallel projects.
Maximize resource utilization for the greater good of the organization.
Create maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
Be a role model across the wider org championing sellers needs and using data and technology to anticipate and exceed them.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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