Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location.
This position is located at the San Jose Airport and requires a valid drivers license. The hourly wage is $21.15 / hour.
Responsibilities
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Somecollegepreferred
- Must have at least 6 months prior customer service retail or administrative support
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work 40 hours per week from 230pm11pm ThursdayMonday (Tuesdays & Wednesdays off).
We will consider qualified applicants with criminal histories as required by and consistent with applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
