Customer Reporting Manager

Customer Reporting Manager

Location: York Norwich Bristol Eastleigh or London based (50% hybrid working)

Hours: full time (flexible options available)

Salary: circa 50000 (National) circa 60000 (London)

Are you someone who excels in data analysis reporting governance and improving customer outcomes Do you love ensuring accurate reporting providing key insights and supporting decisionmaking processes If so this role could be a great fit for you!

A bit about the job:

This role involves managing customer reporting developing and maintaining governance processes and analysing data to provide clarity on performance drivers. You will be responsible for ensuring accurate definitions and reporting of outcomes monthly for key stakeholders. Your responsibilities include carrying out monthly reporting for key customer metrics supporting internal and external audit activities and working with internal teams to ensure accurate reporting and improve standards.

Skills and experience were looking for:

• Strong numeracy and analytical skills confident in Excel and other data manipulation tools
• Ability to work across multiple streams of work consecutively and across multiple teams
• Good communication skills to be able to present data in clear and meaningful ways for an audience less familiar with the content
• Experience in carrying out reporting activity
• Experience in managing controls and governance activity

What youll get:

Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. Thats why we have so much to offer you:

Lighting everyones path:

• Salary around (depending on location skills experience and qualifications)
• Bonus opportunity 10% of annual salary depending on your performance and the business
• Generous pension scheme well contribute up to 14%
• Get up to 1200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further up to 40% discount on Aviva products plus other retailer discounts
• At least 25 days holiday plus bank holidays you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carers leave
• Industryleading access to life and healthcare cover with discounted car and home insurance rates including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical mental and financial wellbeing including companyfunded Group Income Protection Aviva Digicare and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful ondemand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:

Were inclusive and welcome everyone we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box Research tells us that women particularly feel this way. Dont let it be a barrier to your application. And if youre in a job share feel free to apply as a pair.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week combining the benefits of flexibility with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied online please send us an email stating that you have a disclosed disability and well interview you.

Wed love it if you could submit your application online. If you need a different way of applying please send an email to .