Team Lead (Store Supervisor)
Team Lead (Store Supervisor)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Activate is a technology company building interactive gaming facilities across Canada US and into global markets. We take entertainment into the future by fusing technology and physical activity to create liveaction gaming experiences.To learn more about us clickhereand follow us onInstagramandFacebook@activategames.
The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift providing them with guidance and assistance as needed. They have overall expectations to lead by example model behaviours around attendance attitude and attention to detail. This is a fulltime position at our Toronto store located at 30 Weston Road UnitC202.
The Duties and Responsibilities:
Customer and Store Operations
- Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
- Responsible to perform overrides at checkin completing daily cash out sheets accurately creating and receiving invoices and taking payments
- Resolve customer complaints and escalate to the Store Leader as required
- Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
- Aware of all Activate Programs ensure they are applied in compliance with company standards
People Leadership
- Train new employees lead with knowledge maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers existing employees and management
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Facilitate solution minded processes for customer questions complaints and issues lead and emulate Activate values
Maintenance and Inventory
- Understand and assess maintenance requirements related to inventory management and componentry
- Maintain the rooms by delegating cleaning painting and any required maintenance
- Receive track and maintain inventory for all maintenance merchandise and vending products and communicate needs to the Store Leader
- Identify maintenance needs and work with Store Leader on provisioning appointments when necessary keep updated and accurate notes of related activities
The Qualifications:
- 12 years of previous experience in a similar role is preferred
- Must be able to work day/evening/weekend shifts
- Proficiency in MS Office and related software
- Strength in engaging customer relations
- Proficient in the use of hand and power tools
- Demonstrated collaborator and able to work with teams
- Ability to work various shifts starting as early as 8 am and ending at 1 am is required
- Previous experience overseeing a team of 10 is an asset
The Perks:
- Competitive wage
- Benefits package
- Paid time off
- Casual dress
- Employee discount
- Fun and dynamic work environment
- Onsite parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contactwhich is an email monitored for this purpose.
We thank all applicants for their interest however only those candidates selected for interviews will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
