Learning Specialist, Technology
Learning Specialist, Technology
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Job Description
Why Work Here
Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. We believe in creating a workplace where you can thrive professionally while contributing to something greater serving our communities and shaping the future.
About the Role:
In this 18month opportunity we are seeking a detail oriented and technically proficient Learning Specialist to support the end user configuration administration optimization operation and ongoing management of our Learning Management System (LMS). This role acts as a critical liaison between the learning team and internal corporate level clients as well as between internal stakeholders and the LMS vendor ensuring seamless user experience timely issue resolution and effective system enhancements. The ideal candidate has strong troubleshooting and problemsolving skills a passion for technology and experience with user acceptance testing learning management systems and project management.
What You Get to Do:
System Administration and Basic Configuration
- Configure and maintain LMS (with IT and vendor support) including user roles permissions course structure learning paths channels journeys and certifications
- Maintain SCORM/xAPI packages and conduct content uploads
- Ensure system integrity accessibility and optimal user experience
- Coordinate release management system updates and feature enhancements
Technical Troubleshooting
- Serve as point of contact for LMSrelated issues
- Identify diagnose and resolve LMSrelated issues
- Work with IT and content developers to investigate and help resolve technical challenges
- Maintain log for known issues and resolutions
Stakeholder and Vendor Relations
- Provide training documentation and guidance for LMS users admins and content owners
- Collaborate with Workforce Development (WD) HR IT and business on training strategy and system needs
- Communicate with LMS vendor ATCO leadership and ATCO IT regarding issue escalation feature requests and updates
- Consulted on Software Development Life Cycle of various integrations including new environments
- Track and followup on vendor deliverables and SLAs
- Collaborate with vendor Product Owners to enhance product features
User Acceptance Testing (UAT)
- Develop UAT scripts and test plans for new features upgrades and customizations
- Coordinate and document test results
- Provide feedback to internal teams developers and vendors for refinement and deployment
Content Management and Project Management
- Partner with Instructional Design Learning Specialists to develop corporate level learning
- Manage learning projects of varying sizes
- Upload organize and assign learning content ensuring data integrity
- Tagging and metadata structuring
- Version control including archiving
- Document configurations and enhancements
Reporting Analytics and Compliance
- Generate and distribute learning analytics and compliance reports
- Monitor learning completion rates and escalate overdue training issues
- Extract and interpret LMS usage and completion data
- Collaborate with the vendor and internal Data and Analytics for new and enhanced builds
What You Bring:
- Postsecondary diploma or degree in a related field. Equivalent experience may be considered.
- Minimum of 7 years business/IT/Learning Technology industry experience
- 5 years experience with Learning Management Systems preferred; cornerstone an asset
- Proficiency with Technology platforms; experience with Oracle Sharepoint and Power BI an asset
- Familiar with project management and change management basics
- Experience with API/LTI integrations Connectors SCORM Excel
- Knowledge of SSO user roles governance and permission management ITIL SQL
- Strong problemsolving skills for identifying and diagnosing LMS issues
- Understanding of browser and device compatibility including mobile devices
- Experience with XR or other online technologies an asset
- Outstanding attention to detail
- Excellent time management and problemsolving skills; capable of handling multiple projects
- Patience and persistence
- Ability to build collaborative relationships with internal and external stakeholders
- Exceptional verbal and written communication skills
What We Offer:
- A culture based on caring integrity agility collaboration and striving for excellence
- Competitive compensation
- Flex benefits
- Tuition assistance program
- Training and mentorship programs
- Charitable donation matching
Please note this is an 18month term position.
We would like to thank everyone for their application; however only those being considered for an interview will be contacted.
ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customerfocused solutions like no other company in the world at. ATCO is proud to be an equal opportunity employer. Visit our website for more information.
In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
