Senior Specialist: Personal Lines Technical Underwriting

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Job Description

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Provide technical underwriting expertise with a clear focus on growth profitability efficiency and customer satisfaction. Manage the Personal Lines product set in line with the company risk appetite and business strategy. Responsible for risk evaluation and selection/rejection of new and renewal business to ensure profitability across all assigned accounts within the portfolio.

Manage the underwriting on the product set

• Develop tools to support the Personal Lines underwriting framework including product wording risk acceptance criteria underwriting rules & guidelines retention limits maintenance of Greenbox and other available and relevant system tools (TIA/ MYOMI) and survey standards where required.

• Monitors market conditions competitive landscape regulatory and technological changes and provides feedback on complaints to ensure the product offering remains relevant and competitive.

• Assists the process of any implementing any product or underwriting changes (e.g. setting up business requirements obtain signoffs and testing with relevant stakeholders).

• Assist in developing the underwriting framework and guidelines in line with business strategy and implement into the various ThirdParty policy administration systems with particular emphasis on Greenbox.

• Monitor and track compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified.

• Collaborate with the business to facilitate the process of product procurement approvals onboarding and launch to market.

Provide technical underwriting expertise with a clear focus on growth profitability efficiency and customer satisfaction

• Resolves daytoday technical referrals on larger or more complex risks.

• Provide training to the larger underwriting teams working in the business environment on personal lines products changes upgrades limitations. Assist with training with all stakeholders.

Responsible for risk evaluation and selection/rejection of new and renewal business to ensure profitability that exceeds underwriters mandates.

• Perform risk evaluation for all referred queries and issues.

• Monitor and evaluate profitability as measured by loss ratio improvement.

• Accountable for the accuracy and completeness of renewal data for assigned cases.

• Participate in interdepartmental discussions on Personal Lines business issues and make recommendations regarding policy product systems (Greenbox) to align business units.

• Approve above mandate referrals by combining research outcomes experience intuition and business acumen to fully understand the risk and the impact of the referral.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current to resolve customer complaints to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

• Ensure adherence to organisational policies practices guides mandates and procedures.

• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service quality and desired outputs within a specific functional process through ensuring compliance to tactical policies procedures and standards.

• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

• Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals.

• Share knowledge on and participate in the creation of new standards control systems and procedures to maintain service delivery.

• Collaborate develop and maintain the referral framework for queries emanating from the Office of the Internal Ombud Office National Financial Ombud Scheme South Africa (NFO) and Claims.

Cost control and governance adherence

• Proactively ensure use of time of resources materials or equipment is in line with policies and procedures.

• Comply with corporate governance policies procedures and standards.

• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.

• Share and transfer product process and systems knowledge to colleagues.

• Ensure achievement of own performance objectives are aligned with Key Performance Indicators (KPIs)

• Actively share information with other team members regarding successes issues trends and ideas.

• Actively participate in own professional development and career path.

• Actively promote a culture of learning and highperformance culture amongst team members in an Agile business environment.

Experience knowledge & skills required

• Equivalent NQF Level 7 qualification in general insurance.

• 5 8 years experience in Personal Lines technical underwriting or product development.

Skills

Action Planning Computer Literacy Data Compilation Data Controls Default Risk Insurance Product Management Insurance Sales Legal Practices Management Reporting Numerical Aptitude Oral Communications Professional Presentation Risk Based Pricing Risk Management Underwriting Management

Competencies

Action Oriented

Business Insight

Communicates Effectively

Decision Quality

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Education

NQF Level 7 Degree Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

15 May 2025 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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