License and ID Tech Work Leader #01434

Title: License and ID Tech Work Leader #01434

State Role Title: Admin and Office Spec III

Hiring Range: $47070.00

Pay Band: 3

Agency: Department of Motor Vehicles

Location:Richmond VA

Agency Website:

Recruitment Type: Agency Employee Only A

Job Duties

This position is only open to current Virginia DMV employees.

The Virginia Department of Motor Vehicles (DMV) is seeking a License and ID Tech Work Leader to join the Driver Licensing division. This position oversees daily operations and supports the staff by ensuring transaction accuracy workflow efficiency and compliance with DMV policies. This position manages financial reconciliation handles escalated customer inquiries monitors employee reporting and phone calls and oversees complex tasks such as military extensions special ID agreements address exceptions and juvenile/adult waivers.

Responsibilities Include
Handling complex tasks including address exceptions license extensions special IDs veterans juvenile certificates adult waivers and reissues
Reconciling daily financial transactions including cash checks and credit cards ensuring accuracy and compliance with DMV standards.
Addressing escalated customer inquiries and provide timely resolutions to ensure high levels of customer satisfaction.
Training and supporting staff ensuring they can handle complex transactions such as DL1Rs DL1Ps and foreign reciprocity.
Conducting regular audits to ensure compliance with DMV standards and resolve discrepancies.


The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and nonprofit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!

Minimum Qualifications

Indepth understanding of DMV policies and procedures related to licensing IDs and financial transactions
Knowledge of Agency Risk Management and Internal Control Standards (ARMICS) compliance and financial auditing processes
Proficiency in DMV systems and tools including CMS and dashboard reporting
Ability to manage complex transactions and escalated customer issues
Ability to audit and reconcile financial and operational data while maintaining compliance with DMV policies
Experience in providing customer service
Skilled in workflow management and multitasking ensuring tasks are completed in a timely manner
Experience in training and monitoring employee performance especially through reporting and phone systems

Additional Considerations

Experience providing leadership and managing staff is preferred but not required

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I9 Employment Eligibility Verification Form. DMV participates in EVerify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprintbased criminal history check driver record check and background investigation if applicable.

As a condition of employment DMV will be alerted of any convictions for moving violations including suspension of license.

Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804)

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.