Transit IT Manager
Transit IT Manager
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1 Vacancy
Job Description
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The IT Manager (which will function like a Transit Technology Specialist) is a member of a vital team that is charged with the ongoing maintenance support upgrades new development and deployment of Transit technology which encompasses a wide and diverse set of hardware and software. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Transit Technology Specialist must possess a unique blend of business and technical savvy a bigpicture vision and the drive to make that vision a reality. The Transit Technology Specialist provides handson support maintenance training performance monitoring and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.
*Note this position will be title IT Manager under the RABA Transit Contract.
Location: 1530 Yuba St Redding CA 96001 (Hybrid option)
What youll do:
- Support computers and networking at RABAs Maintenance Facility and RABAs Downtown Passenger Terminal.
- Provide onsite and remote network and oncall services including emergencies during or after normal business hours (Help Desk)
- Phone system support (VoIP) in coordination with City of Redding IT
- Develop test resolve and document new software features for training and deployment
- Create a strategic plan for Transit software installations
- Develop new products and services for MTM
- Facilitate a team environment to enable efficient and accurate communication through entire organization
- Troubleshoot logistic technology software and document issues and expected results
- Lead implementation of Transit technology
- Create reports and presentations for internal and external Clients
- Serve as a liaison between the IT department and Clients to ensure highest degree of customer satisfaction
- Deliver educational programs to continuously increase both internal and external customer use of the Transit technology product suites through the use of eLearning and digital content delivery methods and certifications
- Assist TLC in application integrity performance dispatch workflow vendor communication trouble shooting and Driver complaints.
- Provide consultation services to internal and external customers to advise of the available technology and employ best practices in the use of Transit technology; ensuring that each customers deployment of Transit technology are optimized for maximum value
- Provide ongoing training and coaching for Clients and support staff on all services and products
- Execute project plans to ensure that MTM is delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendors
- Complete tasks and assignments of the project to ensure that both the company and customers business objectives are being met on a projectbyproject basis through onsite and remote training and technical support as the leader of the customer care team.
- Other tasks as assigned by MTM or RABA (the client)
What youll need:
Experience Education & Certifications:
- High School Diploma or G.E.D.
- Bachelors degree in technical or business disciplines preferred; willing to accept equivalent field experience
- 2 years of transit software support maintenance upgrade and customer care experience
- Experience working with a ticketing system.
- Experience supporting operations in the field/computer technician
Skills:
- Knowledgeable in transit industry
- Knowledge of IT security and networking. Application upgrades zero day cves. DNS TCPIP and DHCP.
- Knowledge of windows operating system. User profiles file shares installing drivers and software.
- Ability to manage multiple assignments at once and prioritize workload. Follow up with multiple tickets daily and track progress.
- Demonstrate a high level of ownership
- Must be able to demonstrate strong customer service skills
- Ability to maintain positive and team focused during high stress situations
- Demonstrate excellent interpersonal communication and presentation skills
- Ability to maintain high level of confidentiality
- Regular attendance is required
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Min Salary: $68640/annually
Max Salary: $72000/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Required Experience:
Manager
Employment Type
Full-Time
