Customer Experience Specialist
Customer Experience Specialist
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1 Vacancy
Job Description
At VGM we live by a common set of values that we call our power of one principles. We give our employees the freedom and resources they need backed by our culture of collaboration and diverse thought to continue innovating and advancing our services if you want to be empowered to make a difference you will love it here.
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VGM Insurance Services is headquartered in Waterloo Iowa and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industryspecific insurance products and risk management solutions nationwide for a variety of postacute healthcare industries as well as golf and hospitality markets. Learn more at .
Position Summary
The Commercial Insurance Customer Experience Specialist is a highly engaged and critical team member providing the best service to our customers and supporting our teams business needs. As a Customer Experience Specialist you will be working with our Account Managers Producers and Underwriting team to serve our VGM Insurance customers well. A Customer Experience Specialists main objective is accuracy and timeliness in processing tasks thereby allowing our team ample opportunity to meet customers needs and provide an outstanding customer experience.
Our ideal candidate is a quick learner who demonstrates an excellent work ethic pays close attention to detail to ensure reports correspondence and databases are accurate and exercises effective problemsolving skills. One must also be able to follow instructions and adhere to deadlines as well as be detail oriented and committed to success. The right candidate should be selfdirected and can manage multiple projects.
Reports to: Director of Customer Experience & Employee Development
Working Hours: FullTime Monday Friday 85 PM
Locations:Waterloo IA with hybrid opportunities available
Responsibilities/Duties of the Job
Putting the client needs first is deeply rooted in our culture and at the core of everything we do. In providing an outstanding customer experience one will perform the duties of:
- Navigating our agency management system to enter client policy and coverage information
- Understanding our insurance products coverages and limits
- Processing endorsements audits and policy cancellations with accuracy in a timely manner
- Providing memorable and meaningful customer service to all our customers through email and phone calls
- Effectively communicating with Producers Account Managers and Agents
- Work successfully in a paperless environment
- Detailoriented with the ability to manage and prioritize multiple tasks at once
Position Qualifications
Education/Experience:
- Associates degree desired 4year degree preferred.
- Previous insurance experience preferred not required.
- Commercial Insurance License must be held in this position if not currently licensed upon employment candidate is required to become licensed and pass all applicable exams.
Skills and competencies:
- Verbal and written communication skills to communicate ideas and thoughts in a clear professional manner.
- Exceptional organizational skills to prioritize and complete work efficiently.
- Ability to work independently and learn quickly as well as work collaboratively within a team environment with a Team Player mindset doing whatever is needed big or small.
- Dedicated to exceeding quality standards and providing products and services of the highest caliber.
- Microsoft MS Excel Word Outlook and Power Point proficiency to produce professional documents.
- General mathematics to sufficiently process account and transaction information.
- Work ethically and with integrity including maintaining client and firm confidentiality.
- Willingness to learn and succeed!
Physical Requirements:
- Operation of office equipment and using technology efficiently such as computers phones misc. office equipment
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
