Customer Support Specialist - Dutch Speaking - Valencia
Customer Support Specialist - Dutch Speaking - Valencia
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Support Specialist
Location: Valencia Spain
Employment type: Fulltime
ABOUT THE ROLE:
As a Customer Support Specialist youll be the first point of contact for customers via phone email chat and social media. Youll provide friendly solutionoriented assistance ensuring every customer feels heard and supported. This is a great opportunity to work in an international environment develop your customer service skills and enjoy life in sunny Valencia!
DUTIES AND RESPONSIBILITIES:
- Communicate with customers through various channels such as phone email chat and social media
- Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Ability to work collaboratively within a team as well as independently
- Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
- Native in Dutch (C2) both oral and written. Fluent in English (at least B2 level)
- Previous working experience in hospitality or other customer facing roles is a plus
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite MS office and CRM tooling
- Customerfocused always have the customers best interest in mind
BENEFITS:
- Working schedule: MondaySunday 8AM8PM rotating shifts
- Excellent remuneration package based on experience skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
How to Apply for the Dutch Speaking Customer Support Specialist Role in Valencia
If you are passionate about helping others enjoy solving problems and want to build your career in customer service we encourage you to apply! Please submit your application with your resume in English.
Employment Type
Full Time
