Senior Claims Consultant
Senior Claims Consultant
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Job Description
The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TALs claims philosophy claims handling procedures policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.
A key focus of this role involves providing a bestinclass customer and client (e.g. advisers trustees fund administrators) experience including regular communication in relation to the status of claims and managing expectations to deliver on quality health and claim outcomes.
- Ensure compliance with TAL policies procedures and guidelines procedures ensuring claims management is in accordance with the TAL claims philosophy.
- Adherence to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
- Ensure all interactions with Customers Advisers and other internal and external stakeholders adhere to TALs Customer Service Culture through the provision of highquality accurate and compliant work
- Contributing towards a culture of process improvement. Support the Team Manager and Technical Specialist to embed required change within the team while ensuring a best practice approach to claims handling.
- Contributing to department and company projects as required
- Maintain current knowledge of life insurance guidelines processes and policy changes. Ensure claims handling and service approach reflects industry best practice and TAL processes and policies
- Other adhoc duties as required.
Qualifications :
At least 12 years experience in Life Insurance senior claims management at a similar level.
- Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive high quality customer service.
- Advanced time management and prioritisation skills.
- Demonstrated analytical and problemsolving skills and attention to detail.
- Relevant tertiary qualifications in Business Commerce Health or Allied Health (desirable).
- Diploma or Cert IV in Life Insurance or equivalent (desirable).
As part of the recruitment process there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
