Sr. Design Program Manager, Design Quality, Devices and Services Design Group
Sr. Design Program Manager, Design Quality, Devices and Services Design Group
Posted on :
09-05-2025
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1 Vacancy
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Job Description
The Sr. Design Program Manager for Design Quality will be part of Devices & Services Design Groups (DDG) Design Strategy Systems & Operations organization. This role will report into our Sr. Manager of Design Quality and partner very closely with our Design Program Management and Design Systems team as well as the Design leaders across Devices & Services to define operationalize and scale the quality bar across DDGs major design functions (interaction design expressions design research operations).
This role will be responsible for working with cross organization partners and stakeholders to define various aspects of Design Quality. In order to be successful this person will need to bring along cross organization stakeholders to gain their buyin and support for this program. The ideal candidate will exhibit leadership high judgment the ability to influence and exceptional organization and communication skills.
In this role you will collaborate closely with designers researchers engineers product managers and other cross functional partners through the definition rollout and execution of Design Quality mechanisms. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazons products and services. You will need to manage communications across levels and organizations within Amazon to train teams on how the mechanisms work communicate reporting on the impact of the mechanisms and manage escalations when design is at risk.
Key job responsibilities
Define implement and manage crossfunctional mechanisms that embed inclusive design practices and improve overall design quality.
Lead change initiatives driving engagement and effectively managing challenges to drive successful organizational transformation.
Collaborate with design product and engineering leaders to align on shared strategy goals and metrics for quality mechanisms.
Lead operational initiatives that support design quality at scale including planning training documentation and process development.
Proactively identify risks manage escalations and make informed tradeoffs to support scalable effective operations.
Develop and scale repeatable measurable processes and tools that help teams operationalize inclusion.
Create documentation and reporting to communicate progress impact and areas of opportunity to stakeholders.
Build strong relationships with crossfunctional partners and foster alignment with senior leaders across Devices & Services.
Promote transparency visibility and a strong culture of collaboration and shared ownership.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. DDGs mission is to bring to life delightful easytouse and high value experiences for our customers.
7 years of design experience
Experience understanding needs of business and end customers and translating them into right solutions
Experience building and managing crossfunctional programs.
Skilled in creating tools training and processes that support team efficiency and design excellence
Knowledge of humancentered design process
Experience working and contributing to project playbooks building schedules managing issues/risks establishing communication plans and stakeholder management
Familiarity inclusive design principles accessibility standards (e.g. WCAG) and equitycentered design
Experience driving change in complex matrixed organizations with distributed design teams
Familiarity with design quality frameworks design systems and impact measurement
Experience building communities of practice or enabling behavior change at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116500/year in our lowest geographic market up to $192600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role will be responsible for working with cross organization partners and stakeholders to define various aspects of Design Quality. In order to be successful this person will need to bring along cross organization stakeholders to gain their buyin and support for this program. The ideal candidate will exhibit leadership high judgment the ability to influence and exceptional organization and communication skills.
In this role you will collaborate closely with designers researchers engineers product managers and other cross functional partners through the definition rollout and execution of Design Quality mechanisms. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazons products and services. You will need to manage communications across levels and organizations within Amazon to train teams on how the mechanisms work communicate reporting on the impact of the mechanisms and manage escalations when design is at risk.
Key job responsibilities
Define implement and manage crossfunctional mechanisms that embed inclusive design practices and improve overall design quality.
Lead change initiatives driving engagement and effectively managing challenges to drive successful organizational transformation.
Collaborate with design product and engineering leaders to align on shared strategy goals and metrics for quality mechanisms.
Lead operational initiatives that support design quality at scale including planning training documentation and process development.
Proactively identify risks manage escalations and make informed tradeoffs to support scalable effective operations.
Develop and scale repeatable measurable processes and tools that help teams operationalize inclusion.
Create documentation and reporting to communicate progress impact and areas of opportunity to stakeholders.
Build strong relationships with crossfunctional partners and foster alignment with senior leaders across Devices & Services.
Promote transparency visibility and a strong culture of collaboration and shared ownership.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. DDGs mission is to bring to life delightful easytouse and high value experiences for our customers.
7 years of design experience
Experience understanding needs of business and end customers and translating them into right solutions
Experience building and managing crossfunctional programs.
Skilled in creating tools training and processes that support team efficiency and design excellence
Knowledge of humancentered design process
Experience working and contributing to project playbooks building schedules managing issues/risks establishing communication plans and stakeholder management
Familiarity inclusive design principles accessibility standards (e.g. WCAG) and equitycentered design
Experience driving change in complex matrixed organizations with distributed design teams
Familiarity with design quality frameworks design systems and impact measurement
Experience building communities of practice or enabling behavior change at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116500/year in our lowest geographic market up to $192600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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