Front Desk Agent â Temporary 6-Month Contract
Front Desk Agent â Temporary 6-Month Contract
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Job Description
The Front Desk Agent plays an essential role in fostering a warm welcoming and efficient environment while ensuring the smooth execution of daily operations. As the first point of contact this role sets the stage for professional friendly interactions that leave a lasting impression.
This is a 6month temporary role at 30 hours per week from Tuesday to Friday. Beyond front desk management the Front Desk Agent drives organization and communication collaborating with teams such as Hospitality Facilities and IT and working closely with counterparts in Toronto Los Angeles and Paris. This dynamic role also enriches workplace culture by supporting events and activities that promote connection and deliver an inspiring experience for everyone who walks through our doors.
Key Accountabilities:
Guest & Employee Services
- Greet and welcome employees clients and guests with positive energy professionalism and genuine care ensuring inquiries are promptly directed to the appropriate resources.
- Assist visitor checkins including NDA signature and badge issuance.
- Handle incoming calls emails and messages across multiple channels and platforms.
- Support access card loans and parking requests ensuring proper tracking and validation.
- Address and document employee requests and dispatch them to the right departments.
Hospitality
- Attend to the needs of our guests and clients by offering coffee and refreshments.
- Support meeting room setup including catering and beverage services.
- Assist in planning and executing internal and client events.
- Curate and manage the office ambiance including music selection.
Operations
- Handle incoming/outgoing mail packages and shipping ensuring customs and budget compliance.
- Assist boutique management inventory online orders and welcome packages deliveries for new hires.
- Maintain afterhours scheduling for security maintenance and events to help inform and remind stakeholders.
- Provide administrative support including supporting drafting guides tracking expenses maintaining supplier lists and other administrative tasks.
- Oversee access cards for onboarding/offboarding processes.
- Help draft and update process documents guides and manuals.
Travel & Lodging Support
- Support bookings and logistics for companyowned properties.
- Arrange local ground transportation for employees clients and guests.
- Monitor and respond to inbound travelrelated inquiries dispatching requests to appropriate stakeholders or external vendors.
Culture
- Manage Bell Centre suite bookings catering and ticket allocations.
- Respond to internal activity and event inquiries with a customerservice approach.
- Actively engage with the companys internal portal and communication channels.
- Participate in health and safety committees and ensure firstaid readiness.
Qualifications :
- Onsite Tuesday to Friday (30 hours per week) with occasional flexibility for early mornings or late evenings.
- High school diploma required.
- Background in hospitality or service industries preferred.
- Experience with ERP tools such as Monday Expensify OfficeSpace and Google Workspace is preferred but not required.
- Excellent written and oral communication skills in both English and French.
- Strong multitasking prioritization and time management skills.
- Acute sense of discretion and confidentiality.
- Customer serviceoriented with a professional and welcoming demeanor.
Additional Information :
- Paid sick/personal leave;
- 2 additional statutory holidays in the winter holidays ;
- Group insurance access to the online Dialogue service and an employee assistance program;
- Discounts on public transit various spas fitness classes art centers cafes furniture stores and several other local businesses.
Diversity is a core value at Rodeo FX. We are passionate about building and sustaining an inclusive and equitable work environment where diversity is celebrated and valued. We believe every member on our team enriches our work by exposing us to a broad range of ways to perceive and interact with the world identify challenges and to design and deliver projects.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
