IT Solutions Product Support Pre-Sales Engineer - one year fixed term employee

In a nutshell

Belonging to CoC Database crew and working for 3 key programs (CoC Database eESB and Odysseus) you will work in an international context on the maintenance in operational condition of the database servers and data transfer for which we are responsible and the support entrance of the IT Application fully automated cloud platform.

You report to Product Support PreSales Manager as dotted line (about role execution) and you report to your Local Manager for solid line (about HR part).

The position is open initially for a period of one year (determined period working employment contract) and based on the business needs can turn to a permanent position afterwards.

How can you help us 

Your role is distributed in 5 parts:

• The heart of job: Ensure all requests or changes are properly addressed to the appropriate expert and on time.
• Know create update share and introduce all Service Offers.
• Know and update to our internal Service Catalogue.
• Know and request update to our Service Now Catalogue.
• Customer relations (Participate or create NPS Survey be able to summarize a customer request be able to explain a situation to a customer prioritization etc.)

To achieve this you will:

• Work using ticketing tool (Service Now) to redirect to proper expertise domain between database solution or data transfer solution.
• Classify tickets: Request change and incident.
• Qualify tickets: priority.
• Use and manage customer contact information in our CMDB.
• Link Service Now services with our service catalogue.
• Communicate with customers to request information share information with them or define a priority.
• Inform/explain to expert when a service doesnt exist to create new services to cover a new need.
• Manage forms filled by customers.
• Manage documents we share with our customers.

What can we do for you

We are offering the following:

• A competitive salary package including bonus and benefits
• Extensive onthejob coaching and training opportunities
• Challenges within a multicultural and crossregional team as part of the international and fastgrowing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard benefits:

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania.

Qualifications :

Are you our kind of extraordinary

• Strong organizational skills.
• Strong customer oriented.
• Experience in messageoriented Middleware like Active MQ or MSMQ would be an added advantage
• Very reactive and dynamic (we are managing incidents).
• Ability to listen gather and understand information about people and situations quickly.
• Excellent attention to detail and quality.
• Global company experience.
• Experienced working globally for multinational teams.
• Communication and team player ability.
• Systems Thinking the ability to see how parts interact with the whole (bigpicture thinking).
• Proven experience of acting in infrastructure/operations/project teams.
• Service Now usage experience.

What else should you know 

As the role and Eurofins teams are international please ensure to submit your application in English.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:  description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to 63000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 695 billion and has been among the best performing stocks in Europe over the past 20 years.

#LIREMOTE

Remote Work :

Yes

Employment Type :

Fulltime