Implementation Analyst (Token Migration)

Job Summary:
The Token Migration Implementation Analyst will be responsible for the conversion or migration of token data across different platforms services or portfolios including individual client projects. This role involves executing token migration projects in alignment with the teams established processes and procedures. The position requires maintaining close relationships and interactions with various teams at and Cybersource throughout the implementation process to ensure seamless execution and successful outcomes.

Key Responsibilities:

• Ensure that and Cybersource platform migration projects are thoroughly understood and meet all token migration prerequisites and requirements
• Coordinate and maintain a consistent approach to merchant onboarding or separation including the communication of formalized implementation portfolio migration and supporting processes
• Deliver repeatable and processfocused solutions
• Create and manage key documentation such as procedures templates flow documents and best practices for enablement
• Oversee overall project tasks timelines and reporting to ensure ontime and highquality implementations
• Assist various teams including Product & Technology Client Services (CS) and Sales in reviewing and defining roles and responsibilities client communication channels rules of engagement and crossteam procedures for all and Cybersource support and implementation engagements
• Provide token migration project support to key partners of and Cybersource including integration guidance mitigation and remediation planning troubleshooting and resolution and general project consultation
• Offer projectspecific implementation and product knowledge and requirements to customerfacing teams as needed to ensure consistently excellent customer service
• Maintain expertlevel knowledge of all and Cybersource integrations products and services through supplemental training and selfmanaged education

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
Proficient in program management and project management with experience using industry tools data reporting and application support
Demonstrated ability to solve technical integration problems
Strong capability to articulate complex topics to diverse audiences
Proven ability to effectively strategize and prioritize multiple highimpact initiatives
Excellent interpersonal skills with the ability to develop and influence relationships across various levels of the organization
Ability to navigate ambiguity and handle complex concepts
Exceptional written and verbal communication skills with a keen attention to detail and a commitment to accuracy
A selfstarter with strong organizational skills adept at resolution management and proactive reporting
A strong background in data analytics is preferred
Experience with Cybersource payments PCI compliance and risk mitigation methodologies is preferred
Excellent verbal and written communication skills
Strong organizational and time management skills

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime